Assistant Operations Manager - FL - On Site

Prismhr Hire; Ocala (FL); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Prismhr Hire seeks an Assistant Operations Manager to coordinate scheduling, dispatch, customer service, and warehouse activities. The role focuses on ensuring installations run smoothly, inventories are accurate, and logistics are aligned with daily operations.

Ideal candidates are organized, service-oriented professionals comfortable with multi-tasking and using standard business software to communicate with teams and partners. Remote work options may be available for certain admin tasks.

Qualifications

• Experience in operations, dispatch, scheduling, warehouse management, logistics, or customer service.
• Strong communication skills for coordinating with internal teams and external partners.
• Highly organized with strong time management and multitasking capabilities.
• Professional, dependable, and able to work independently with a strong sense of ownership.
• Proficient with smartphones, tablets, and standard business software (email, calendars, CRM tools)

Responsibilities

• Coordinate installation scheduling and dispatch with installers.
• Maintain warehouse organization and inventory control.
• Review inbound communications and respond promptly.
• Audit daily paperwork and confirm payments/invoices.
• Monitor payments and invoices posted correctly.
• Maintain installer schedules and ensure timely installations.

Skills

Operations coordination

Communication

Time management

Independent work

Proactive problem solving

CRM tools

Tools

CRM tools

Job description

Position Summary

TheAssistant Operations Managersupports daily operations across scheduling, dispatch, customer service, and warehouse functions. This role is suited for an organized, service-driven professional who ensures efficient coordination of installations, inventory, and logistics to maintain smooth and accurate operations.

Essential Duties and Responsibilities

• Monitor emails and voicemails; ensure installation requests and schedule changes are addressed promptly.
• Meet with installers daily to review schedules and confirm tools, parts, and equipment needs.
• Assist with loading materials and preparing installation crews for the day.
• Support inbound call handling as needed.
• Review prior-day job paperwork; verify invoice accuracy and confirm payments are posted correctly.
• Update commission tracking and related records.
• Maintain installer schedules and ensure installations occur within promised timeframes.
• Prepare products for upcoming installations, including pre-assembly where applicable.
• Maintain warehouse organization, including space utilization, layout, and cleanliness.
• Support inventory control and optimize use of supplies and equipment.
• Receive deliveries; inspect, unpack, store, and report discrepancies.
• Review and verify product orders prior to submission

Qualifications

• + years of experience in operations, dispatch, scheduling, warehouse management, logistics, or customer service.
• Strong communication skills for coordinating with internal teams and external partners.
• Highly organized with strong time management and multitasking capabilities.
• Professional, dependable, and able to work independently with a strong sense of ownership.
• Proficient with smartphones, tablets, and standard business software (email, calendars, CRM tools)

Nice to Have

• Experience in home services, home improvement or building-related industries

Physical Demands

• While performing the duties of this position, the employee is regularly required to communicate effectively, both in person and over the phone.
• The employee frequently uses hands and fingers to operate devices, tools, samples, or product materials.
• The employee is occasionally required to stand, walk, sit, bend, reach, and climb when assisting with showroom or receiving tasks.
• The role may involve limited exposure to outdoor conditions.

Work Environment

• Work is primarily office-based with a flexible, part-time schedule
• Remote work options may be available for certain administrative tasks, based on business needs
• Office environment typically has low-to-moderate noise levels