Assistant Operations Manager

UFC Gym - Downtown Pittsburgh; Waipahu (HI); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Bonus based on performance

Health insurance

Free uniforms

Opportunity for advancement

Training & development

Wellness resources

Job summary

UFC Gym - Downtown Pittsburgh is seeking an Assistant Operations Manager to maintain high club standards and member satisfaction. In this leadership role, you will oversee daily operations, manage team members, and drive revenue growth through exceptional service.

Join our dynamic team where you will utilize your strong customer service skills and attention to detail. We offer a competitive salary, flexible scheduling, and comprehensive benefits including health insurance and training programs.

Qualifications

• 6+ months of customer service experience in a relevant field.
• Current CPR/AED certification or willingness to complete.
• Ability to stand for full shifts and lift/move up to 25 pounds.

Responsibilities

• Supervise point-of-sales operations and maintain file organization.
• Manage club revenue goals and handle membership billing.
• Directly oversee, train, and enforce policies with team members.
• Monitor club appearance and equipment functionality.
• Resolve member concerns and oversee front-desk transactions.

Skills

Customer service

Organizational skills

Interpersonal skills

Teamwork

Education

High school diploma or GED

Job description

Benefits

• Bonus based on performance
• Competitive salary
• Free uniforms
• Health insurance
• Opportunity for advancement
• Training & development
• Wellness resources

The Mission

As the Assistant Operations Manager, you are a vital leader in maintaining club standards, operational flow, and member satisfaction. Working side‑by‑side with the Operations Manager and General Manager, you will oversee day‑to‑day club functions, manage frontline team members, and drive dues growth. You will instill teamwork across all departments to ensure our facility operates at peak efficiency every single day.

Key Responsibilities

• Operational Excellence: Supervise point‑of‑sales (POS) operations, maintain file organization, manage inventory control, and ensure administrative back‑office efficiency.
• Financial Oversight: Drive club revenue goals across Dues, Retail, and the Juice Bar/Armbar. Manage membership billing collections and ensure the successful processing of daily banking deposits.
• Frontline Leadership: Directly supervise, train, and enforce policies with front desk, kids club, and Armbar team members, keeping everyone aligned and in uniform.
• Facility Standards: Monitor club appearance and equipment functionality. Coordinate janitorial services and execute hourly locker room checks to guarantee a pristine, orderly environment.
• Member Relations: Greet members warmly, resolve concerns or complaints with extreme professionalism, and oversee all front‑desk transactions including new membership cards, guest registrations, and account updates.

What You Bring

• Energy & Attitude: An outgoing, friendly, and positive personality with a strong commitment to premium customer service.
• Organizational Skills: Excellent attention to detail with the ability to multitask, manage multiple phone lines, and maintain accurate inventory and revenue logs.
• Communication: Strong interpersonal skills and professional telephone etiquette.
• Team Player Mindset: A proactive, "can‑do" approach to supporting team members and driving collaborative club success.

Requirements & Certifications

• High school diploma or GED equivalent.
• Minimum of 6 months of customer service experience in a health club, retail, hospitality, or food service environment.
• Current CPR/AED certification (or willingness to complete).
• Ability to complete Kids Club Attendant training prior to working in the childcare area.
• Physical capability to stand for a full shift and occasionally lift/move up to 25 pounds.

Why Join the Team?

• Free Membership Perks: Complimentary access to all our premier fitness facilities.
• Flexible Scheduling: Work hours tailored to fit club needs and personal availability.
• Gear Up: Free uniforms provided.
• Professional Growth: Paid training programs, structured development resources, and opportunities for corporate advancement.
• Comprehensive Benefits: Access to premium health, dental, and vision insurance, tuition assistance, performance‑based bonuses, and wellness resources for eligible employees.

Compensation: $18.00 - $22.00 per hour

If you have a disability under the Americans with Disabilities Act or a similar law and you wish to discuss potential accommodations related to applying for employment at our company, please contact us at [phone] or [e-mail].

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to UFC Gym.