Assistant Operations Manager

UFC Gym - Downtown Pittsburgh; Honolulu (HI); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Free membership perks

Flexible scheduling

Free uniforms

Professional growth opportunities

Comprehensive health benefits

Job summary

UFC Gym - Downtown Pittsburgh is seeking an Assistant Operations Manager to play a pivotal role in ensuring operational excellence and member satisfaction. You will work alongside the General Manager and Operations Manager to manage daily club functions, leading team members towards achieving club goals.

The ideal candidate must have strong customer service skills, organizational ability, and be energized to provide a positive fitness experience. Compensation ranges from $18.00 to $22.00 per hour.

Qualifications

• Minimum of 6 months of customer service experience in relevant environments.
• Current CPR/AED certification required or willingness to complete it.
• Must complete Kids Club Attendant training before working in childcare.

Responsibilities

• Supervise point‑of‑sales operations and maintain file organization.
• Drive club revenue goals and manage membership billing collections.
• Directly supervise and train front desk and kids club team members.
• Monitor club appearance and equipment functionality.
• Greet members and resolve complaints with professionalism.

Skills

Customer service

Organizational skills

Communication

Team player mindset

Education

High school diploma or GED equivalent

Job description

Benefits

• Bonus based on performance
• Competitive salary
• Free uniforms
• Health insurance
• Opportunity for advancement
• Training & development
• Wellness resources

The Mission

As the Assistant Operations Manager, you are a vital leader in maintaining club standards, operational flow, and member satisfaction. Working side‑by‑side with the Operations Manager and General Manager, you will oversee day‑to‑day club functions, manage frontline team members, and drive dues growth. You will instill teamwork across all departments to ensure our facility operates at peak efficiency every single day.

Key Responsibilities

• Operational Excellence: Supervise point‑of‑sales (POS) operations, maintain file organization, manage inventory control, and ensure administrative back‑office efficiency.
• Financial Oversight: Drive club revenue goals across Dues, Retail, and the Juice Bar/Armbar. Manage membership billing collections and ensure the successful processing of daily banking deposits.
• Frontline Leadership: Directly supervise, train, and enforce policies with front desk, kids club, and Armbar team members, keeping everyone aligned and in uniform.
• Facility Standards: Monitor club appearance and equipment functionality. Coordinate janitorial services and execute hourly locker room checks to guarantee a pristine, orderly environment.
• Member Relations: Greet members warmly, resolve concerns or complaints with extreme professionalism, and oversee all front‑desk transactions including new membership cards, guest registrations, and account updates.

What You Bring

• Energy & Attitude: An outgoing, friendly, and positive personality with a strong commitment to premium customer service.
• Organizational Skills: Excellent attention to detail with the ability to multitask, manage multiple phone lines, and maintain accurate inventory and revenue logs.
• Communication: Strong interpersonal skills and professional telephone etiquette.
• Team Player Mindset: A proactive, "can‑do" approach to supporting team members and driving collaborative club success.

Requirements & Certifications

• High school diploma or GED equivalent.
• Minimum of 6 months of customer service experience in a health club, retail, hospitality, or food service environment.
• Current CPR/AED certification (or willingness to complete).
• Ability to complete Kids Club Attendant training prior to working in the childcare area.
• Physical capability to stand for a full shift and occasionally lift/move up to 25 pounds.

Why Join the Team?

• Free Membership Perks: Complimentary access to all our premier fitness facilities.
• Flexible Scheduling: Work hours tailored to fit club needs and personal availability.
• Gear Up: Free uniforms provided.
• Professional Growth: Paid training programs, structured development resources, and opportunities for corporate advancement.
• Comprehensive Benefits: Access to premium health, dental, and vision insurance, tuition assistance, performance‑based bonuses, and wellness resources for eligible employees.

Compensation: $18.00 - $22.00 per hour

If you have a disability under the Americans with Disabilities Act or a similar law and you wish to discuss potential accommodations related to applying for employment at our company, please contact us at [phone] or [e-mail].

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to UFC Gym.