Assistant Operations Manager

UFC GYM; Honolulu (HI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Bonus based on performance

Health insurance

Free uniforms

Training & development

Wellness resources

Job summary

UFC GYM in Honolulu, Hawaii is looking for an Assistant Operations Manager to lead club performance and enhance member experience. This role involves supervising daily operations, managing frontline team members, and ensuring financial goals are met.

The candidate should have customer service experience, a high school diploma, and a willingness to obtain CPR certification. The position offers benefits including health insurance, bonuses based on performance, and opportunities for advancement.

Qualifications

• Minimum of 6 months of experience in customer service within a health club, retail, hospitality, or food service.
• Current CPR/AED certification required or willingness to complete.
• Ability to train for Kids Club Attendant role.

Responsibilities

• Supervise point-of-sales operations and maintain club standards.
• Drive club revenue goals and manage billing collections.
• Directly supervise and train frontline team members.
• Monitor club appearance and equipment functionality.
• Greet members and resolve concerns professionally.

Skills

Customer service experience

Leadership abilities

Organizational skills

Communication skills

Education

High school diploma or GED

Job description

Overview

We are looking for an organized, high-energy, and leadership-minded Assistant Operations Manager to optimize club performance, drive revenue, and support an elite member experience at UFC GYM. The role focuses on maintaining club standards, operational flow, and member satisfaction, working with the Operations Manager and General Manager to oversee day-to-day club functions, manage frontline team members, and drive dues growth.

Key Responsibilities

• Operational Excellence: Supervise point-of-sales (POS) operations, maintain file organization, manage inventory control, and ensure administrative back-office efficiency.
• Financial Oversight: Drive club revenue goals across Dues, Retail, and the Juice Bar/Armbar. Manage membership billing collections and ensure the successful processing of daily banking deposits.
• Frontline Leadership: Directly supervise, train, and enforce policies with front desk, kids club, and Armbar team members, keeping everyone aligned and in uniform.
• Facility Standards: Monitor club appearance and equipment functionality. Coordinate janitorial services and execute hourly locker room checks to guarantee a pristine, orderly environment.
• Member Relations: Greet members warmly, resolve concerns or complaints with extreme professionalism, and oversee all front-desk transactions including new membership cards, guest registrations, and account updates.

Qualifications & Requirements

• High school diploma or GED equivalent.
• Minimum of 6 months of customer service experience in a health club, retail, hospitality, or food service environment.
• Current CPR/AED certification (or willingness to complete).
• Ability to complete Kids Club Attendant training prior to working in the childcare area.
• Physical capability to stand for a full shift and occasionally lift/move up to 25 pounds.

Benefits

• Bonus based on performance
• Competitive salary
• Free uniforms
• Health insurance
• Opportunity for advancement
• Training & development
• Wellness resources