Assistant Operations Manager

Dedicated Logistics; Martinsburg (WV); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an Assistant Operations Manager to oversee daily operations and strategic initiatives. This role involves supervising administrative staff, ensuring compliance with customer demands, and providing leadership support. The ideal candidate will possess strong interpersonal and leadership skills, with a background in team management and a knack for problem-solving. Join a dynamic team where your contributions will drive operational excellence and enhance customer satisfaction. If you thrive in a fast-paced environment and are ready to take on new challenges, this opportunity is perfect for you.

Qualifications

• 3-5 years of experience in team management.
• Strong customer service and interpersonal communication skills.
• Ability to manage processes and motivate others.

Responsibilities

• Supervise administrative staff including dispatchers and customer service representatives.
• Monitor daily operations and suggest productivity improvements.
• Assist in the hiring process and performance management.

Skills

Interpersonal Skills

Customer Service

Leadership Skills

Analytical Skills

Problem-Solving Skills

Basic Computer Skills

Education

3-5 years' experience managing a team

Experience with TMW software

Strong computer skills including Microsoft Excel and Word

Tools

Microsoft Excel

Microsoft Word

TMW software

Job description

Join to apply for the Assistant Operations Manager role at Dedicated Logistics

2 days ago Be among the first 25 applicants

Join to apply for the Assistant Operations Manager role at Dedicated Logistics

Job Summary

The Assistant Operations Manager helps to oversee the daily tactical as well as the long-term strategic activities within the team. They also supervise the administrative staff and perform other administrative duties within the facility to ensure that daily operations run smoothly.

Duties/Responsibilities

• Supervision of the administrative staff to include dispatchers, and customer service representatives as well as the Inbound/Outbound Supervisors.
• Effectively communicate with drivers and dockworkers and assist in escalated personnel issues.
• Review and verify driver paperwork for accuracy.
• Run daily recaps and generate other time sensitive reports for the leadership team as well as customers.
• Provide back up support and oversight for Operations.
• Regularly review hours and overtime to ensure budgetary compliance.
• Provide feedback to senior leadership on the effectiveness of strategic initiatives and productivity.
• Ensure the inbound/outbound and carload teams are meeting customer demands, following customer compliance, and meeting quotas where applicable.
• Assist the Inbound/Outbound supervisor with attendance tracking, performance management, and assist in the administration of corrective action in partnership with HR as needed.
• Monitor daily operations and suggest initiatives to improve productivity.
• Assist Supervisors with maintaining an accurate headcount and participate in interviews and the hiring process as needed.

Required Skills/Abilities

• Strong interpersonal skills, excellent customer service and training ability.
• Superior leadership skills
• Excellent internal and external customer service skills.
• The ability to deal with ambiguity, decisiveness, and ability to make decisions.
• The ability to manage processes, motivate and direct others.
• Flexible schedule to accommodate emergency after-hours calls and location visits.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to act with integrity and professionalism.
• Basic computer skills and the ability to learn new software.

Education And Experience

• Exemplary customer service and interpersonal communication skills.
• Demonstrated ability as a self-starter
• 3-5 years' experience in successfully managing a team.
• Strong computer skills including Microsoft Excel and Word
• Experience with TMW software preferred.
• Previous experience working in a warehouse or trucking environment preferred.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Prolonged periods of standing and walking.
• Must be able to lift 15 pounds at times.

Must be able to access and navigate each department at the organization's facilities.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.