Assistant Operations Manager

RockBridge Search; Long Beach (CA); On-site; USD 55,000 - 65,000; Full time

Job summary

RockBridge Search in Long Beach, CA is seeking an Assistant Operations Manager to support daily banking operations, strengthen internal processes, and help ensure that the organization runs efficiently, accurately, and in accordance with established policies.

This role requires an organized, detail-oriented professional who can coordinate workflows, monitor performance, and collaborate across departments to keep critical banking activities moving smoothly.

Qualifications

• Previous experience in banking operations, financial services, administrative operations, or a related business environment.
• Excellent written and verbal communication skills.
• Strong organizational skills and the ability to manage multiple assignments without losing sight of deadlines or details.
• Proficiency with Microsoft Office applications, particularly Excel, Word, and Outlook.

Responsibilities

• Support daily banking operations: coordinate daily activities, monitor workloads, prioritize assignments, ensure tasks are completed accurately and on time.
• Keep processes on point: maintain procedures, identify efficiency improvements, implement practical solutions.
• Be the go-to problem solver: investigate discrepancies, resolve issues, follow up on outstanding items, coordinate with departments.

Skills

Organizational skills

Problem-solving

Leadership experience

Microsoft Office

Tools

Excel

Word

Outlook

Job description

Location: Long Beach, CA
Salary: $55,000–$65,000 annually
Industry: Banking & Financial Services

Ready to Keep Banking Operations Running Like a Well-Oiled Money Machine?

Are you the organized, detail-loving, problem-solving professional who can keep a busy banking operation on track while juggling competing priorities, supporting a fantastic team, and making sure the little things never become big things? Do you enjoy creating order out of chaos, improving processes, and being the person everyone turns to when the moving pieces need a little coordination? If so, your next opportunity may be calling!

We are seeking an enthusiastic, resourceful, and highly organized Assistant Operations Manager to support daily banking operations, strengthen internal processes, and help ensure that the organization runs efficiently, accurately, and in accordance with established policies and procedures. This is an excellent opportunity for someone who enjoys the operational side of banking, appreciates the importance of accuracy and accountability, and wants to make a meaningful contribution behind the scenes of a financial institution.

Banking is about much more than numbers on a screen. It is about trust, consistency, customer service, teamwork, and ensuring that every transaction and process receives the attention it deserves. As Assistant Operations Manager, you will play an important role in bringing all those elements together. You will work closely with operations leadership and fellow team members to coordinate activities, monitor workflows, address challenges, and keep daily responsibilities moving in the right direction. Think of yourself as the operational conductor, helping every department play its part without missing a beat!

What You'll Be Doing

Support Daily Banking Operations: Assist the Operations Manager with coordinating daily activities, monitoring workloads, prioritizing assignments, and ensuring operational responsibilities are completed accurately, efficiently, and within established deadlines.

Keep Processes on Point: Help maintain consistent operational procedures, identify opportunities to improve efficiency, and support the implementation of practical solutions that make everyday banking activities smoother and more effective.

Be the Go-To Problem Solver: Investigate routine operational discrepancies, assist with resolving processing issues, follow up on outstanding items, and communicate with the appropriate departments to ensure concerns are addressed promptly and thoroughly.

Champion Accuracy and Attention to Detail: Review operational documentation, transaction records, reports, and supporting materials for completeness and accuracy. In banking, the details matter, and you understand that a small oversight can create a much larger headache down the road.

Support Compliance and Internal Controls: Help ensure banking operations follow applicable regulations, internal policies, established procedures, and risk-management standards. Assist with maintaining documentation and identifying potential process gaps that may require additional attention.

Coordinate Team Workflows: Help distribute assignments, track progress, communicate priorities, and provide day-to-day support to operations personnel. You will help ensure the team understands what needs to happen, when it needs to happen, and how to get it done correctly.

Assist With Reporting and Reconciliation: Support the preparation and review of operational reports, account-related documentation, reconciliations, exception reports, and other records as assigned. Help identify inconsistencies and ensure unresolved items receive appropriate follow-up.

Maintain Organized Documentation: Keep records, files, procedures, and operational documentation accurate, current, and accessible to authorized personnel. You appreciate a well-organized filing system and understand that finding the right document should not require an archaeological expedition.

Provide Internal Customer Service: Collaborate with colleagues across departments to answer operational questions, clarify procedures, resolve routine issues, and ensure requests are handled professionally and within appropriate timeframes.

Assist With Training and Guidance: Help communicate procedures, share knowledge, support onboarding, and reinforce consistent operational practices among team members. You enjoy helping others succeed and know that a knowledgeable team is a stronger team.

Monitor Service Quality: Help identify workflow bottlenecks, recurring errors, processing delays, and opportunities to improve the experience for both internal and external customers.

Prepare for Audits and Reviews: Assist with gathering records, organizing supporting documentation, responding to routine information requests, and ensuring operational files are maintained according to established requirements.

Protect Confidential Information: Handle sensitive financial, customer, employee, and business information with discretion. Confidentiality is not simply a checkbox in banking; it is part of the foundation of customer trust.

Help Implement Operational Changes: Support the rollout of updated procedures, system enhancements, workflow adjustments, and other operational initiatives while helping ensure team members understand new expectations.

Keep Leadership Informed: Communicate operational concerns, recurring challenges, staffing needs, processing issues, and potential improvements to the Operations Manager in a timely and professional manner.

Step In Where Needed: Provide flexible administrative and operational support across the department, assist with special projects, and help keep essential responsibilities moving when priorities change or unexpected challenges arise.

What Makes You a Great Fit?

We are looking for someone who brings a practical blend of professionalism, curiosity, organization, and initiative. You do not need to have every answer on the tip of your tongue, but you should know how to find the right answer, ask thoughtful questions, and follow through until the task is complete.

Our ideal candidate will bring:

Previous experience in banking operations, financial services, administrative operations, or a related business environment.

A solid understanding of banking procedures, operational workflows, documentation standards, and the importance of internal controls.

Strong organizational skills and the ability to manage multiple assignments without losing sight of deadlines or details.

Excellent written and verbal communication skills, with the ability to interact professionally with employees, management, and other stakeholders.

Strong analytical and problem-solving abilities, including the confidence to investigate discrepancies, recognize patterns, and recommend sensible solutions.

Proficiency with Microsoft Office applications, particularly Excel, Word, and Outlook, along with the ability to learn banking systems and operational software.

A high degree of accuracy when reviewing transactions, preparing documentation, maintaining records, and working with confidential information.

The ability to prioritize competing responsibilities, adapt to changing business needs, and remain composed when the day gets busy.

A dependable, collaborative attitude and a willingness to step in, lend a hand, and help the team achieve its goals.

Professional judgment, sound ethics, and a strong appreciation for confidentiality, compliance, and responsible handling of financial information.

The initiative to identify opportunities for improvement instead of simply accepting that something has always been done a certain way.

Previous supervisory or team-lead experience is beneficial, as is familiarity with operational reporting, reconciliations, audit preparation, and process documentation.

The best Assistant Operations Managers bring more to the table than a tidy spreadsheet and a well-organized calendar. They understand how to balance people, processes, priorities, and performance while keeping the bigger picture in view.

You may be the right person for this opportunity if you are the one who notices when a process could be better, follows up when everyone else has moved on, and takes pride in getting the details right the first time. You can switch from reviewing documentation to helping a colleague solve a problem without missing a beat. You understand that efficiency matters, but not at the expense of accuracy, compliance, or customer confidence.

You are comfortable working independently, but you also know when collaboration is the smarter move. You welcome constructive feedback, enjoy learning new systems, and appreciate the satisfaction that comes from turning a complicated process into something clear, consistent, and manageable.

Most importantly, you understand that successful banking operations are built on trust. Every record matters, every procedure has a purpose, and every team member contributes to the institution's overall success.

Why Consider This Opportunity?

This position offers the opportunity to build your banking operations experience, work alongside operational leadership, and contribute to the daily effectiveness of a financial institution. You will have the chance to expand your knowledge of banking procedures, develop your problem-solving abilities, strengthen your understanding of operational controls, and gain valuable experience supporting a team responsible for keeping important financial processes on track.

With a salary range of $55,000–$65,000 annually , this Long Beach opportunity is well suited to an organized and motivated professional who wants to make an impact, grow their operational expertise, and take the next step in a banking career.

The Bottom Line

If you enjoy solving problems, organizing moving pieces, supporting a team, and making sure the operational engine keeps humming, we want to hear from you!

Bring your attention to detail, your can-do attitude, your curiosity, and your knack for keeping things running smoothly. Banking operations may not always be the flashiest part of the financial world, but without a capable team behind the scenes, even the best plans can hit a roadblock.

Ready to make your mark in banking operations? This could be your next great career move!

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