Assistant Operations Manager

SP+; Houston (TX); On-site; USD 49,500 - 60,500; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending accounts

Long/Short term disability

Life insurance

401(k)

Paid time off

Job summary

SP+ is seeking a location assistant to support daily parking operations at our Houston facility. You will help manage day-to-day activities, supervise frontline staff, handle customer inquiries, and assist with reports and budget preparation.

The role emphasizes strong customer service, adherence to policies, and adaptability to shifting requirements, including possible weekend shifts. Equal opportunity employer with comprehensive benefits.

Qualifications

• High school diploma required or equivalent.
• Six months of parking experience preferred.

Responsibilities

• Assist in day-to-day management of the assigned location within contractual guidelines.
• Foster client relations and promote a professional image.
• Assist in cash handling, scheduling staff, and preparing month-end reports.
• Ensure customer interactions are courteous and professional.
• Support maintenance and repair of parking equipment and site tasks as directed.

Skills

Customer service

Communication skills

Adaptability

Judgment

Physical stamina

Education

High School Graduate

Job description

Overview

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout‑free parking experiences. So there's no fumbling with tickets, machines, apps, or credit cards. You just "drive in and drive out."

We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.

Today, we are reinventing parking. Because it's important, it's everywhere and impacts everyone. Tomorrow, we will power checkout‑free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable – giving us back our most valuable asset, time.

Responsibilities

• Basic Function – Assisting in the day‑to‑day management of the assigned location ensuring that parking operations are handled within contractual guidelines, fostering good client relations and promoting a professional image and approach to the business.
• Participate in programs to improve client and customer satisfaction.
• Engage in the development of property level financial and operational goals.
• Assist in the management of day‑to‑day activities of the assigned locations, including ensuring appropriate customer interaction, supervising the completion of all evening closing reports, processing bank deposits, scheduling staff, supervising frontline staff (cashiers, valet attendants, maintenance porters, etc.), preparing month‑end reports, auditing daily cashier shift reports, monitoring time cards, hiring and training frontline staff, reviewing damage claims, disbursing petty cash, and preparing the annual budget.
• Courteously assist customers by answering any questions they may have.
• Assist in the maintenance and repair of parking equipment and any general maintenance tasks as directed by the Facility Manager.
• Report any known accidents, observed or suspected violations of Company policy, safety hazards or any unusual occurrence to the Facility Manager.
• Assist with cleanup of debris, water, oil spills, etc.
• Have a thorough knowledge of all areas of the garage, major streets, landmarks and freeways in the area of the garage.
• Assist Facility Manager with other duties as needed.

Qualifications

Education/Experience Required: High School Graduate. A minimum of six months of parking experience preferred.

Availability to Work: Special shift requirements, if any, will vary depending on a location's hiring needs. If applicable, availability to work 2nd shift, 3rd shift and/or week‑ends may be required.

License Requirement: Must possess a valid state‑issued driver's license with current address and an acceptable driving record.

Oral Communication: Speaks clearly; listens and gets clarification; responds well to questions.

Written Communication: Writes clearly and informatively; able to read and interpret written information.

Customer Service: Have a strong customer orientation and positive attitude. Able to respond to requests for service and assistance in a courteous and professional manner.

Adaptability: Adapts to changes in the work environment; able to deal with change, delays, or unexpected events.

Judgment: Exhibits sound and accurate judgment.

Physical Demands: This job requires standing, walking, using hands to handle cash and equipment, occasionally sitting, climbing or balancing, and occasionally lifting or moving up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Salary Range: $55,000 annually per year.

Benefits: Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401(k) and paid time off.

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.

Location

60514 – IAH A/B GARAGE (2800)

2800 N TERMINAL RD, HOUSTON, TX 77032‑5569