Assistant Operations Manager

SBM Management Services, LP; Detroit (MI); On-site; USD 60,000 - 70,000; Full time

Job summary

SBM Management Services, LP is seeking an Assistant Operations Manager to support daily facilities operations at a Fortune 200 client location in Detroit, MI. The role emphasizes scheduling, service delivery, safety and regulatory compliance, with relocation within the US as needed.

You will assist with planning, budgeting, contract coordination, and team development to ensure high-quality service and efficient operations across sites.

Qualifications

• A.A. Degree in Business Management or related field is required.
• 2+ years of experience or equivalent combination.
• CPR/AED/First Aid certification a plus.
• May be required to have a valid driver\'s license.

Responsibilities

• Assist with developing work schedules to ensure adequate service.
• Prepare schedules for service personnel, assigns personnel to routes.
• Assist with inspection and evaluation of establishment for program compliance, i.e., safety, quality, and service.
• Maintain a safe work environment.

Skills

Scheduling

Safety & Compliance

Communication

Team Coordination

Microsoft Office

Education

A.A. Degree in Business Management or related field

Tools

Forklift certification

MS Office

Job description

Title: Assistant Operations Manager

Job Overview

*must be willing to relocate after 8 weeks

MIT program

Our MIT program is a blended-learning, eight-week program focused on immersing a manager in all aspects of running a multi-million-dollar business within the facilities industry. Training takes place on-site at one of our Fortune 200 client locations and guides trainees by integrating hands-on training, expert learning, real-time feedback, and personalized advice. The program is ideal for college graduates and those seeking professional development opportunities.

Roles & Responsibilities

• Assist with developing work schedules to ensure adequate service
• Prepare schedules for service personnel, assigns personnel to routes
• Assist with inspection and evaluation of establishment for program compliance, i.e., safety, quality, and service
• Assist with inventory supplies and equipment
• Investigate and promote improved equipment and methods
• Review customer requests for service to ascertain cause for service request, type of malfunction, and address with manager
• Assist with implementation and execution of policies and goals
• Inspect plant and evaluate use of space and facilities
• Assist with plan, budget, and schedule modifications including cost estimates bid sheets and contracts
• Participate in the development of long-range plans, conceptual designs, and capital outlay requirements for program/process improvements
• Assist with coordination of program specifications, requirements for proposals and contracts, and associated documents
• Maintain a safe work environment for self and employees
• Assist with compliance with local, state, and federal regulations, such as, FLSA, OSHA, ADA, etc.
• Act as liaison between company, customers, clients, employees, and subcontractors
• Review correspondence concerning contractors and responds as appropriate
• Establish and maintain contact with contractors to ensure the smooth working of the contract process
• Conduct and attend meetings to communicate top down, and bottom up on a consistent real time basis, with customers, clients, and employees
• Assist with human resource concerns and issues
• Some travel may be required for this position

Qualification

Relocation (within the US) is required if a local opportunity is not available. Local Opportunity cannot be guaranteed.

Education and/or Experience

A.A. Degree required in Business Management, or a related field with 2+ years of experience, or equivalent combination of education and experience.

Certificates, Licenses, Registrations

• CPR/AED/First Aid certification a plus
• Bilingual a plus
• May be required to have a valid driver's license.
• Completed all safety and task training certification.
• May be required to be forklift certified.

Knowledge, Skills, and Abilities

• Bilingual a plus
• Ability to read and interpret instructions, procedures, manuals, and other documents.
• Strong verbal and written communication skills.
• Knowledge of cleaning methods and equipment and willing to share with team.
• Knowledge of the upkeep and care of the cleaning equipment.
• Knowledge of cleaning compounds and chemicals, and their safe, efficient use.
• Customer service, problem solving, time management, project management, planning, excellent communication, presentation, interviewing, coaching, and training skills.
• Knowledge of Microsoft Office and Computer Skills.
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Ability to effectively present information and respond to questions from groups of managers, customers, employees, and general public.

Supervisory Responsibilities

• Carries out management responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring, planning, assigning, and directing work; performance evaluations; rewarding and disciplining employees; addressing complaints and resolving problems.
• Ensure employees are properly trained on tasks and safety requirements.

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or listen. The employee must be able to lift and/or move up to 35 pounds. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Compensation

Compensation: $60,000-70,000

Shift: Various (flexible based on business need)

Benefits

SBM offers comprehensive benefit packages. For information about SBM's benefits, please visit SBM's website at: www.sbmmanagement.com/careers

Careers – SBM

SBM Management Services, LP and its affiliates are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status. At SBM, we deliver soft services facilities management through innovative technology, exceptional quality, and empowered associates on a global scale. Our approach is centered on providing scalable, predictable, and repeatable results across space types. With our experience in state-of-the-art facilities and continuously evolving processes, we ensure that our clients experience unmatched service excellence to support our clients’ most ambitious missions.