Assistant Operations Manager

Southern Dock Products of Charlotte - A Division of DuraServ Corp; Cincinnati (OH); On-site; USD 50,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match

Company-provided life insurance and DI

Development path toward Operations/OM

Paid time off and holidays

Job summary

DuraServ is seeking an Assistant Operations Manager to lead service coordinators, manage daily execution, and grow into full branch ownership. You will work with the Operations Manager to supervise schedules, warehouse, and inventory, building a pathway to running the department.

This role emphasizes leadership development and hands-on deployment in field and warehousing environments. You will plan and optimize daily operations, coach staff, and ensure compliance with company standards while

Qualifications

• High School diploma or equivalent.
• 1+ years of experience in manufacturing, distribution, field service, or a related operational environment.
• Proficiency with Microsoft Office 365 for scheduling, documentation, and operational reporting.
• Valid driver’s license.

Responsibilities

• Assist in planning, implementing, and executing daily schedules and project plans to ensure all customer commitments are met on time, within budget, and to the quality standard DuraServ's customers expect.
• Review workload daily and manage manpower effectively — adjusting promptly to changing priorities without losing momentum on existing commitments.
• Oversee warehouse operations including equipment staging, stock parts ordering, purchase orders, and inventory management protocols.
• Provide direct daily supervision to Service Coordinators — assigning duties, evaluating performance, and driving continuous improvement through coaching and feedback.
• Assist with oversight and management of subcontractors — conducting job site reviews, evaluating workmanship, and ensuring punch list completion to DuraServ's standard.
• Reinforce and enforce company policies and procedures across all departmental operations — your team's compliance reflects your leadership.

Skills

Supervise or coordinate people

Operational planning

Adaptability under pressure

Education

High School diploma or equivalent

Associate or bachelor's degree (preferred)

Tools

Microsoft Office 365

Job description

ENGINEERING A FRAMEWORK OF EXCELLENCE.

THE BEST OPERATIONS MANAGERS

This Is Where Operational Leaders Are Built.

were once right where you're standing. DuraServ is looking for an Assistant Operations Manager who leads service coordinators, manages daily execution, and is ready to grow into full branch operational ownership.

As Assistant Operations Manager, you work directly alongside the Operations Manager to keep that engine running — supervising Service Coordinators, managing daily schedules and manpower, overseeing the warehouse and inventory protocols, and reinforcing the operational standards that define how this branch performs. This isn't a step sideways. It's a structured path to running the department yourself.

What You'll Do

Execute the Operation

• Assist in planning, implementing, and executing daily schedules and project plans to ensure all customer commitments are met on time, within budget, and to the quality standard DuraServ's customers expect
• Review workload daily and manage manpower effectively — adjusting promptly to changing priorities without losing momentum on existing commitments
• Oversee warehouse operations including equipment staging, stock parts ordering, purchase orders, and inventory management protocols alongside the Assistant Operations Manager – Field

Lead the Team

• Provide direct daily supervision to Service Coordinators — assigning duties, evaluating performance, and driving continuous improvement through consistent coaching and feedback
• Assist with oversight and management of subcontractors — conducting job site reviews, evaluating workmanship, and ensuring punch list completion to DuraServ's standard
• Reinforce and enforce company policies and procedures across all departmental operations — your team's compliance reflects your leadership

Build for Growth

• Support the Operations Manager in leading service department growth — including managing administrative functions and supporting the Technician Training Program
• Develop your operational and leadership skills through direct exposure to every aspect of branch service operations — this role is designed as a development track, not a holding position

Who You Are

• Operationally minded — you think in schedules, priorities, and outcomes; you understand that a plan only matters if it gets executed
• A natural supervisor — you've led or coordinated people before and you understand that accountability, consistency, and coaching are what build a reliable team
• Adaptable under pressure — when priorities shift mid-day (and they will), you adjust without losing control of the commitments already in motion
• Detail-oriented in the right places — warehouse inventory, equipment staging, purchase orders, and workmanship evaluations all reflect your attention to what matters
• Physically capable — this role includes warehouse and field environments; frequent standing, bending, ladder use, and lifting up to 30 pounds are part of the job
• Professionally ambitious — you see the AOM role as the path to OM, and you approach every day with the standard you want to be held to when you get there

Required

What We're Looking For

• High School diploma or equivalent required
• 1+ years of experience in manufacturing, distribution, field service, or a related operational environment
• Demonstrated ability to supervise or coordinate people — you've assigned work, evaluated performance, or coached a team in a professional setting
• Proficiency with Microsoft Office 365 for scheduling, documentation, and operational reporting
• Valid driver's license — field and warehouse presence are part of this role

Preferred

• Associate or bachelor's degree
• Prior experience in the commercial dock and door, mechanical services, or industrial field service industry
• Experience with warehouse management, inventory protocols, or subcontractor oversight
• Background in technician scheduling, dispatch, or work order coordination

What's In It For You

• Competitive compensation commensurate with experience
• Full benefits package: medical, dental, vision, and 401K with company match
• Company-provided life insurance, short-term and long-term disability
• Direct development path toward the Operations Manager role — this position is intentionally structured as a leadership track
• Daily exposure to every aspect of branch service operations — scheduling, manpower, warehouse, subcontractors, training, and customer commitments
• A supervisory role from day one — you'll lead Service Coordinators and build the leadership instincts that define an OM

Please note: This is NOT a remote or hybrid role. On-site presence at the branch is required.

About DuraServ

DuraServ is a national leader in commercial dock and door solutions, operating across the U.S. and Canada since 2001. Our field technicians are not an afterthought — they are the standard by which DuraServ is measured in every market we serve.

Compensation

This compensation information is a good faith estimate of the salary or hourly wage range that DuraServ reasonably expects to pay upon hire, and is provided in accordance with applicable state and local pay transparency laws. Similar positions located outside of a covered jurisdiction may not necessarily receive the same compensation. The anticipated compensation range for this role is $50,000.00 to $62,000.00 and reflects the range DuraServ expects to pay at the time of hire, based on factors including geographic market, skills, experience, qualifications, and internal equity.

Salary/Hourly: Salary

In addition to base compensation, this role is eligible for the following:

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and company holidays

Equal Opportunity Employment

DuraServ and its subsidiaries are Equal Opportunity/Affirmative Action employers. It is our policy not to discriminate against any Employee or Applicant. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability. This policy of nondiscrimination in employment includes but is not limited to: recruitment, hiring, placement, promotion, transfer, employment advertising or solicitations, compensation, layoff or termination of employment.

Accommodation

DuraServ and its subsidiaries are committed to providing reasonable accommodation to people with disabilities throughout the job application and interview process, to the point of undue hardship. If you require an accommodation during the application or interview process, please email [e-mail] .

DuraServ — Building Careers That Move Commerce Forward