Assistant Operations Manager

DuraServ; Mason (OH); On-site; USD 50,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off and company holidays

Job summary

DuraServ is seeking an Assistant Operations Manager to lead service coordinators, manage daily execution, and lay groundwork for full branch operational ownership. You will schedule daily plans, supervise personnel, and coordinate with subcontractors while driving continuous improvement across the branch.

This role offers a development track toward Operations Manager, with exposure to scheduling, warehouse, training, and customer commitments.

Qualifications

• High School diploma or equivalent required.
• 1+ years of experience in manufacturing, distribution, field service, or related operational environment.
• Demonstrated ability to supervise or coordinate people.
• Proficiency with Microsoft Office 365 for scheduling, documentation, and operational reporting.
• Valid driver's license.

Responsibilities

• Assist in planning, implementing, and executing daily schedules and project plans to meet customer commitments on time, within budget, and to quality standards.
• Review workload daily and manage manpower, adjusting to changing priorities without disrupting existing commitments.
• Oversee warehouse operations including equipment staging, stock parts ordering, purchase orders, and inventory management protocols.
• Provide direct daily supervision to Service Coordinators; assign duties, evaluate performance, and coach for continuous improvement.
• Assist with oversight and management of subcontractors; conduct site reviews and ensure punch list completion.
• Support Operations Manager in leading service department growth and developing leadership skills within the branch.

Skills

Supervision/coordination of people

Planning & scheduling

Adaptability under pressure

Attention to detail

Operational mindset

Education

High School diploma or equivalent

Associate or bachelor's degree (preferred)

Tools

Microsoft Office 365

Job description

were once right where you're standing. DuraServ is looking for an Assistant Operations Manager who leads service coordinators, manages daily execution, and is ready to grow into full branch operational ownership.

ENGINEERING A FRAMEWORK OF EXCELLENCE.

THE BEST OPERATIONS MANAGERS

were once right where you're standing. DuraServ is looking for an Assistant Operations Manager who leads service coordinators, manages daily execution, and is ready to grow into full branch operational ownership.

What You'll Do

Execute the Operation

• Assist in planning, implementing, and executing daily schedules and project plans to ensure all customer commitments are met on time, within budget, and to the quality standard DuraServ's customers expect
• Review workload daily and manage manpower effectively — adjusting promptly to changing priorities without losing momentum on existing commitments
• Oversee warehouse operations including equipment staging, stock parts ordering, purchase orders, and inventory management protocols alongside the Assistant Operations Manager – Field

Lead the Team

• Provide direct daily supervision to Service Coordinators — assigning duties, evaluating performance, and driving continuous improvement through consistent coaching and feedback
• Assist with oversight and management of subcontractors — conducting job site reviews, evaluating workmanship, and ensuring punch list completion to DuraServ's standard
• Reinforce and enforce company policies and procedures across all departmental operations — your team's compliance reflects your leadership

Build for Growth

• Support the Operations Manager in leading service department growth — including managing administrative functions and supporting the Technician Training Program
• Develop your operational and leadership skills through direct exposure to every aspect of branch service operations — this role is designed as a development track, not a holding position

Who You Are

• Operationally minded — you think in schedules, priorities, and outcomes; you understand that a plan only matters if it gets executed
• A natural supervisor — you've led or coordinated people before and you understand that accountability, consistency, and coaching are what build a reliable team
• Adaptable under pressure — when priorities shift mid-day (and they will), you adjust without losing control of the commitments already in motion
• Detail-oriented in the right places — warehouse inventory, equipment staging, purchase orders, and workmanship evaluations all reflect your attention to what matters
• Physically capable — this role includes warehouse and field environments; frequent standing, bending, ladder use, and lifting up to 30 pounds are part of the job
• Professionally ambitious — you see the AOM role as the path to OM, and you approach every day with the standard you want to be held to when you get there

What We're Looking For

• High School diploma or equivalent required
• 1+ years of experience in manufacturing, distribution, field service, or a related operational environment
• Demonstrated ability to supervise or coordinate people — you've assigned work, evaluated performance, or coached a team in a professional setting
• Proficiency with Microsoft Office 365 for scheduling, documentation, and operational reporting
• Valid driver's license — field and warehouse presence are part of this role

Preferred

• Associate or bachelor's degree
• Prior experience in the commercial dock and door, mechanical services, or industrial field service industry
• Experience with warehouse management, inventory protocols, or subcontractor oversight
• Background in technician scheduling, dispatch, or work order coordination

What's In It For You

• Competitive compensation commensurate with experience
• Full benefits package: medical, dental, vision, and 401K with company match
• Company-provided life insurance, short-term and long-term disability
• Direct development path toward the Operations Manager role — this position is intentionally structured as a leadership track
• Daily exposure to every aspect of branch service operations — scheduling, manpower, warehouse, subcontractors, training, and customer commitments
• A supervisory role from day one — you'll lead Service Coordinators and build the leadership instincts that define an OM

A Note to the Right Candidate.

If you've been in an operational role where you were ready for more responsibility — where you were already doing the work of a leader without the title to match — this is your opportunity to make it official.

DuraServ's best Operations Managers came through this role. The branch depends on the AOM to keep the department running while helping build what it's growing into. That's not a small thing — that's exactly where operational leaders are made.

Engineering a framework of excellence. That's not aspirational here — it's the standard you'll learn, hold, and eventually lead.

Please note: This is NOT a remote or hybrid role. On-site presence at the branch is required.

About DuraServ

DuraServ is a national leader in commercial dock and door solutions, operating across the U.S. and Canada since 2001. Our field technicians are not an afterthought — they are the standard by which DuraServ is measured in every market we serve.

Compensation

This compensation information is a good faith estimate of the salary or hourly wage range that DuraServ reasonably expects to pay upon hire, and is provided in accordance with applicable state and local pay transparency laws. Similar positions located outside of a covered jurisdiction may not necessarily receive the same compensation. The anticipated compensation range for this role is $50,000.00 to $62,000.00 and reflects the range DuraServ expects to pay at the time of hire, based on factors including geographic market, skills, experience, qualifications, and internal equity.

Salary/Hourly

Salary

In addition to base compensation, this role is eligible for the following:

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and company holidays

Equal Opportunity Employment

DuraServ and its subsidiaries are Equal Opportunity/Affirmative Action employers. It is our policy not to discriminate against any Employee or Applicant. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability. This policy of nondiscrimination in employment includes but is not limited to: recruitment, hiring, placement, promotion, transfer, employment advertising or solicitations, compensation, layoff or termination of employment.

Accommodation

DuraServ and its subsidiaries are committed to providing reasonable accommodation to people with disabilities throughout the job application and interview process, to the point of undue hardship. If you require an accommodation during the application or interview process, please email [e-mail] .

NOTICE TO EXTERNAL RECRUITING AGENCIES & SEARCH FIRMS

DuraServ LLC and its affiliate businesses do not accept unsolicited resumes or candidate profiles from external recruiting/staffing agencies or search firms. Any resume or candidate information submitted to any DuraServ employee — without a fully executed, written search agreement in place with DuraServ's Talent Management team — will be deemed the property of DuraServ LLC. No placement fee will be owed or paid, now or in the future, regardless of whether the candidate is subsequently hired. Agencies seeking to be considered as an authorized vendor must have a current, countersigned agreement with DuraServ LLC prior to submitting any candidates. Agencies should not contact hiring managers, regional leadership, or any other DuraServ LLC employee directly.

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