Operations Manager - Transit

WeDriveU; Phoenix (AZ); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Exceptional Medical, Dental, Vision, &

Life Insurance

401(k) with 4% employer match

Commuter Benefits

Paid holidays

PTO for part-time and full-time

Job summary

WeDriveU is seeking an operations manager in Phoenix, AZ to supervise drivers, implement SOPs, and ensure continuous transit service for client needs. The role focuses on safety, efficiency, and stakeholder coordination within a dynamic shared mobility environment.

Ideal candidates bring 5+ years in transportation operations management, express-route experience, and strong leadership and Excel skills to optimize routes and staffing.

Qualifications

• 5+ years' managerial experience in transportation operations management.
• Express route experience.

Responsibilities

• Supervise daily activities of drivers and oversee SOP implementation.
• Provide staff leadership to ensure safe, efficient operations.
• Ensure transit routes are continuously operating and serving client needs.
• Make staffing decisions and communicate with drivers and client management.
• Hire, interview, train and develop new drivers.
• Analyze ridership numbers and suggest route changes.

Skills

MS Excel

Interpersonal skills

Customer service

Leadership

Problem solving

Regulatory knowledge (DMV)

Tools

Microsoft Office

Job description

WeDriveU is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of passenger journeys a year. The company's 5,500+ team members operate 4,000 vehicles across 55 U.S. locations, providing safe, reliable and sustainable options as part of a global family of brands serving more than 1 billion bus and rail passengers on four continents. Visit wedriveu.com to learn more about our company, clients and career opportunities.

Job Description

Duties And Responsibilities

• Supervise the daily activities of all drivers and oversee the development and implementation of standard operating procedures as directed by the Client and WeDriveU company policies.
• Provides staff leadership by promoting and ensuring safe, efficient and effective operations
• Ensure that all transit routes are constantly operating and adequately servicing the client’s needs.
• Make logistical coverage/staffing decisions and communicate them effectively to the rest of the team (drivers and client management).
• Hire (interviews, road tests, training, etc.), train and develop new drivers.
• Analyze and interpret ridership numbers and suggest route changes accordingly.
• Support the development of company policy and procedures.
• Support the General Manager as needed.
• Additional duties and responsibilities may apply.

Skills Required And Physical Demands

• Strong Microsoft Excel skills required, including the ability to create and manage spreadsheets.
• Outstanding interpersonal and communication skills.
• Knowledge of Microsoft Office with the ability to prove intermediate to advanced excel skills.
• Excellent customer service skills.
• Self-motivated with the ability to prioritize and problem solve.
• Prior knowledge of DMV policies and procedures is preferred but not required.
• Licensed Class B driver (Passenger and Air brakes endorsement) is required.
• Must be able to lift 25+ pounds, climb stairs and be on your feet for an extended period.
• Additional skills and physical demands may apply.

Hard Requirements

Education and Qualifications:

• 5+ years' Managerial experience in Transportation Operations Management
• Express route experience

Preferred Requirements

• Work experience in public or private alternative transportation demand management (TDM) highly desirable.

We Offer

Physical Health

• Exceptional Medical, Dental, Vision, and Life Insurance benefits

Financial Health

• Competitive compensation packages
• 401(k) with 4% employer match
• Financial Wellness Tool
• Commuter Benefits

Emotional Health

• Employee Assistance Program (EAP)
• PTO for part-time and full-time positions
• Paid holidays
• Pet & Legal Insurance

Personal Development

• On-the-job training and skills development
• Internal transfer opportunities for career growth
• Benefits vary by position and location

WeDriveU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment free of discrimination or harassment where thoughts and ideas of all employees are appreciated and respected. We value excellence and recognize that by respecting the diverse backgrounds, skills, and perspectives of our workforce, we will sustain a competitive advantage and remain an employer of choice. We also see diversity as more than policies; it is imperative for enabling us to attract, retain and develop the best talent available.