Front Desk / Receptionist

IST Management; Boston (MA); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Medical

Dental

Vision

STD

LTD

Life

401k

PTO

Pet Insurance

Bonus Incentives!

Job summary

IST Management Services, Inc. in Boston, MA is seeking a Front Desk/Receptionist to deliver professional customer service and support in a fast-paced office environment.

The role requires Word/Excel proficiency, hospitality experience, and strong communication skills; you will greet clients, manage conference rooms, and support facilities coordination. A 37.5-hour work week and benefits accompany this position.

Qualifications

• High School Diploma or GED required and authorization to work in the US.
• Proficiency in Word and Excel; MS Teams familiarity may be tested.
• Prior hospitality or customer service experience preferred.
• Excellent verbal and written communication skills.

Responsibilities

• Greet clients and visitors; direct calls to appropriate personnel.
• Provide professional customer service and support reception tasks.
• Manage conference room bookings and related catering/setup needs.
• Perform mailroom and light facilities duties; assist vendors as needed.
• Maintain logs and reporting; follow safety procedures and policies.
• Cross-train for related functions and assist as required.

Skills

Customer service

Hospitality

Communication

Teamwork

Attendance policy

Education

High School Diploma

Tools

Microsoft Word

Microsoft Excel

MS Teams

Job description

Overview

IST Management is actively seeking a Front Desk /Receptionist to join our team in Boston, MA! Ideal candidates will have prior experience in a professional office setting, possess excellent communication abilities, are well versed in customer service and/or hospitality services, and are ready to take advantage of internal opportunities at IST Management for training and development toward advancement into management roles. This role will be responsible for fostering a professional and pleasant working environment by providing excellent customer service in the fields of general office services, hospitality, reception and facilities coordination.

Must be proficient in Microsoft Word and Excel.

Who We Are

IST Management is a business process outsourcing company. We have over 1,800 employees and have been in business for over 26 years, with operations in over 38 cities across the U.S.

IST Management is one of the fastest-growing e-Discovery and facilities management companies in the U.S. We have been honored as one of the Nation's Best & Brightest Companies to Work For, awarded the HR Professional Excellence Award from the Society for Human Resource Management, and we have made the INC 5000 list. We are proud partner of the Military Spouse Employment Partnership through our nation's Department of Defense, and have committed to Hiring Our Heroes mission to hire 100,000 active and former service members.

We're a privately held American company still under the leadership of our original founder, President & CEO Hal Blackman. We pride ourselves on commitment to excellence for our clients, the passion we put into our work each day, and upward mobility for our talented front line employees.

You can check out istmanagement.com for more info on us!

Schedule

Monday- Friday; Hours are from 830 AM to 5 PM (37.5 HR Week)

Hourly Compensation

$22.00 to $23.00

Benefits

• Medical
• Dental
• Vision
• STD
• LTD
• Life
• 401k
• PTO
• Pet Insurance
• Bonus Incentives!

Responsibilities

• Professional and friendly customer service; verbal and written interaction with internal and external clients
• Greet clients and visitors, create security badges, direct phone calls to appropriate personnel
• Conference Room Management (booking and reception services, setting up/breakdowns for meetings, catering assistance, other related tasks as needed)
• Mailroom services, shipping and receiving, light facilities services including vendor management
• Consistently adhere to business procedure guidelines; take direction from supervisor
• Participate in cross-training; Maintain all logs and reporting documentation; high attention to detail
• Adhere to all safety procedures; perform other tasks as assigned

Qualifications

• High School Diploma or GED required; authorization to work for any employer in the US required
• Microsoft Word and Excel proficiency required and may be tested; Familiarity with MS Teams
• Possess prior hospitality or customer service experience
• Excellent communication skills both verbal and written
• Ability to effectively work individually or in a team environment; willingness to cross-train for other job functions
• Ability to meet employer's attendance policy

Physical Requirements Include

• Ability to lift up to 50 lbs on occasion/as needed
• Ability to walk and stand for extended periods of time

IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team at [e-mail].

Please respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission.

IST is an Equal Opportunity Employer (EOE). We are committed to providing equal employment opportunities to all qualified applicants, regardless of disability or veteran status.