Assistant Office Manager - State Farm Agent Team Member

John Fabry - State Farm Agent; Springfield Township (Delaware County); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Health insurance

Paid time off

Training & development

Job summary

John Fabry - State Farm Agent in Springfield, PA is seeking a reliable Lead Administrative Assistant to anchor a fast-paced insurance office. You will greet policyholders, manage daily workflows, order supplies, and coordinate schedules while guiding other support staff.

The role requires 3+ years in office administration or customer service, with strong MS Office and interpersonal skills, and a willingness to pursue a P&C license for growth.

Qualifications

• High school diploma required; college background or administrative certification preferred
• 3+ years of proven office administration, reception, or customer service experience (insurance industry experience is a strong plus)
• Proficient with computers, MS Office, and digital filing systems
• Exceptional communication, listening, and interpersonal skills
• Property & Casualty (P&C) insurance license or willingness to obtain one quickly (preferred for career growth)

Responsibilities

• Greet visitors, answer incoming calls, and route customer inquiries with a warm, professional demeanor
• Process routine policy changes, service requests, and billing inquiries
• Maintain client files, records, and confidential customer information securely
• Manage office calendars, appointments, and meeting preparations for the agent and sales team
• Handle daily office logistics, including mail sorting, inventory tracking, and ordering supplies
• Supervise, train, and support junior or part-time administrative staff

Skills

Customer service

Communication skills

MS Office proficiency

Organizational skills

Education

High school diploma

College background or admin certification preferred

Tools

MS Office

Digital filing systems

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Health insurance
• Paid time off
• Training & development

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents are independent contractors that market State Farm Insurance and financial services products.

Location:

Full-Time, Springfield, PA

Job Overview

We are looking for a reliable and customer-focused Lead Administrative Assistant to anchor our fast-paced insurance office. You will greet policyholders, manage daily office workflows, order supplies, and coordinate schedules while guiding other support staff to deliver the standard of a good neighbor.

Key Responsibilities

• Greet visitors, answer incoming calls, and route customer inquiries with a warm, professional demeanor
• Process routine policy changes, service requests, and billing inquiries
• Maintain client files, records, and confidential customer information securely
• Manage office calendars, appointments, and meeting preparations for the agent and sales team
• Handle daily office logistics, including mail sorting, inventory tracking, and ordering supplies
• Supervise, train, and support junior or part-time administrative staff

Qualifications

• High school diploma required; college background or administrative certification preferred
• 3+ years of proven office administration, reception, or customer service experience (insurance industry experience is a strong plus)
• Proficient with computers, MS Office, and digital filing systems
• Exceptional communication, listening, and interpersonal skills
• Property & Casualty (P&C) insurance license or willingness to obtain one quickly (preferred for career growth)