Assistant Office Manager - Metro West

Coast Dental; Orlando (FL); On-site; USD 21,000 - 28,000; Full time

Job summary

Coast Dental in Orlando is seeking a friendly front desk assistant to support the dental office team and patients through excellent customer service and clear communication.

You will work with the office manager to process accounts receivable, assist with patient payments and financing, manage schedules, explain treatment plans, and ensure accurate paperwork while maintaining OSHA safety standards.

Qualifications

• Associate's Degree in business and two years of front desk or medical office experience.
• Working knowledge of front and back office medical operations.
• Experience with EagleSoft or dental software is preferred.

Responsibilities

• Provide prompt, quality customer service to patients.
• Follow Accounts Receivables policies.
• Assist with patient payment options and financing.
• Maintain an efficient office schedule and reappoint patients.
• Explain treatment plans when needed.
• Ensure timely and accurate paperwork.
• Support communication between front and back offices.
• Submit insurance claims and pre-determinations as directed.
• Participate in morning huddles and routine meetings.
• Adhere to OSHA/Bloodborne pathogen safety requirements.

Skills

Communication skills

Phone etiquette

Clerical skills

Time management

Education

Associate's Degree in business

Tools

EagleSoft

Microsoft Word

Excel

Internet Explorer

Job description

Job Purpose

Provides support at the dental office front desk to other team members and patients through excellent customer service and communication skills.

Duties and Responsibilities

• Work collaboratively with office manager to ensure all patients are provided prompt, quality customer service.
• Follow all Accounts Receivables policies.
• Offer patient alternate means of payment, i.e., third party financing.
• Ensure effective customer service telephone skills.
• Build a productive office schedule and ensure patients are re‑appointed prior to leaving.
• Explain treatment plan to patients when necessary.
• In Office Manager’s absence, maintain petty cash and make daily bank deposit on time and accurately, in accordance with the Bank Deposit and Petty Cash policy.
• Exercise effective communication to ensure cooperation between the front office and the back office (including filtering down newsletters, correspondence and appropriate data).
• Be responsive to patients and patient complaints utilizing the online inquiry system.
• Assure timeliness and accuracy of paperwork.
• Assure safety – workers compensation incidents are reported accurately and timely, protective equipment is utilized and OSHA/Bloodborne pathogen requirements are followed.
• Complete insurance verifications two (2) business days prior to patients’ visits to determine coverage and benefit limits and link insurance in EagleSoft appropriately.
• Complete walkout process with each patient by reviewing charts to ensure that all information is written properly and procedures are documented and match the routing slip that the Doctor has submitted.
• Complete the End of Day process which includes submittal of insurance claims and pre-determinations as directed by office manager.
• Participate in morning huddles, chart reviews and routine office meetings.
• Participate in office checklist duties as assigned.
• All other duties and responsibilities as assigned.

Knowledge, Skills, and Abilities

• Basic clerical and administrative skills.
• Effective communication skills; demonstrates professional and courteous phone etiquette.
• Basic knowledge of insurance and dental terminology preferred.
• Working knowledge of Internet Explorer, Word, and Excel required. Experience with dental software such as EagleSoft preferred.
• Effective time management skills with the ability to manage multiple tasks and priorities.

Qualifications (Experience, Education, Licensure, Certification)

• Associate's Degree in business, or equivalent, and two years working experience. Has a working knowledge of the front and back office medical operation.
• Prior management experience a plus.

Working Conditions

Assistant Office Managers work in areas that are highly visible and designed and furnished to make a good impression. Most work stations are clean, well-lighted, and relatively quiet. Work is sedentary in nature.