Assistant Office Manager

The Aspen Group; Southern Pines (NC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health, dental, vision benefits

401(k) with match

Paid time off

Job summary

Aspen Dental is seeking an Assistant Dental Office Manager (Operations Lead) in North Carolina for full-time, frontline office leadership. You will oversee daily front-office tasks, supervise non-clinical staff, and ensure high-quality patient experiences through eight-week training and ongoing development.

You will report to the Manager and help manage scheduling, patient interactions, and insurance processing while upholding standards and regulatory requirements.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Strong communication and interpersonal skills with patients.

Responsibilities

• Provide superior patient service with compassion and care while following policies and regulations.
• Collaborate with the dental team to deliver excellent patient care.
• Consult with patients on treatment options and verify insurance payments.
• Under Manager supervision, guide daily non-clinical team tasks and priorities.
• Review daily data to evaluate practice impact and performance.
• Oversee scheduling and patient appointment confirmations.
• Verify insurance payments, collections, and deposits.

Skills

Strong communication

Education

High school diploma or equivalent; college degree preferred

Job description

At Aspen Dental, we put You First, offering the security and job stability that comes with working with a world-class dental service organization (DSO). Our best-in-class training program, competitive compensation, and flexible scheduling will help you thrive in your career. When you join our team as an Assistant Dental Office Manager , which at Aspen Dental we call an Operations Lead, you will have the opportunity to give back to communities and positively affect patients' lives.

Job Type: Full-time

PLUS

-Report Card Bonus - Up to $300/ month

-Quarterly bonus -

At Aspen Dental, we put You First. We offer:

• A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match*
• Career development and growth opportunities to support you at every stage of your career
• A fun and supportive culture that encourages collaboration and innovation
• Free continuous learning through TAG U

How You'll Make a Difference

As an Assistant Dental Office Manager, you will report to the Manager and perform daily front office tasks and duties to help create lasting impressions and build trust and loyalty with patients. When you join an Aspen Dental practice, you'll participate in an eight-week training program to succeed in your role.

• Provide superior patient service with compassion and care in accordance with patient needs, company policies and procedures, government regulations, and dental board standards
• Work collaboratively with other members of the dental team to provide exceptional patient care
• Consult with patients on treatment options provided by clinical team, verifying insurance payment and collection ensuring high quality of care
• Under the direction of the Manager, supervise and reinforce the daily tasks and priorities of the non-clinical team
• Review data day to day to evaluate the impact on the practice
• Oversee scheduling and confirming patient appointments
• Verify insurance payment, collection, balance nightly deposits and credit card processing
• Additional tasks assigned by the Manager

Preferred Qualifications

• High school diploma or equivalent; college degree preferred
• Strong communication and interpersonal skills, with the ability to build rapport with patients