Assistant Office Manager

Laurel Linen Service Inc.; Pittsburgh (Allegheny County); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Paid Holidays

Paid Vacation

Medical benefits

Dental benefits

Vision benefits

401k with company match

Life Insurance

Short term disability

Job summary

Laurel Linen Service Inc. in Pittsburgh is seeking an Office Operations Supervisor to support company operations by maintaining office systems, ensuring financial accuracy, and supervising a small support staff.

You will handle daily analytics and reporting, process AP/AR, read shipping documents, and uphold top-tier customer service while coordinating with management, hubs, customers and vendors.

Qualifications

• High school diploma or equivalent.
• Proficiency in MS Word and Excel.
• Ability to read purchase orders, packing slips, shipping documents.
• Strong communication with all levels of management.
• Positive attitude and be team oriented.
• Ability to lead and motivate by example.

Responsibilities

• Administer AP/AR/inventory control and customer service procedures.
• Manage a small staff of customer service professionals.
• Execute daily, weekly, and monthly analytics and reporting.
• Keep accurate financial records.
• Maintain high performance ratings in customer service surveys.
• Maintain disciplined Accounts Receivable processes.
• Assist in other areas/departments as requested.
• Manage front-line customer network communications.

Skills

MS Word

MS Excel

Customer service

Team leadership

Analytical skills

Education

High School Diploma

Tools

MS Office

Job description

Job Description

Career opportunity with growing, successful regional family owned and professionally managed company serving customers since 1934. This position is responsible for supporting the company operations of the company office by maintaining office systems providing first class customer service and supervising support staff. The expectations will be to consistently strive to maintain financial and system accuracy and accountability. The office, led by this position must also achieve external and internal customer service excellence.

Responsibilities

• Administer operational procedures for AP/ AR/ inventory control and customer service.
• Manage an automated, customer-driven office with a small staff of customer service professionals.
• Responsible for daily, weekly, and monthly analytics and reporting.
• Keep accurate financial records.
• Maintain high performance ratings regarding customer service surveys.
• Maintain a disciplined and detailed Accounts Receivable.
• Assists in other areas and/or departments as requested.
• Manages personnel handling "front line" contact responsibilities of customer network.
• Communicate in an open, considerate manner with associates, managers, hubs, customers, and vendors.
• Create an environment of trust by giving and receiving honest communication.

Requirements

• High school diploma or equivalent
• Ability to use the computer competently, expert abilities with MS Word and Excel
• Ability to read purchase orders, packing slips, shipping documents
• Ability to read, interpret and act upon company generated reportsMust be comfortable communicating with all levels of management
• Must have a positive attitude and be team oriented
• Must be able to lead and motivate by example

Benefits

• Work in a positive culture where people are recognized and make a difference
• Paid Holidays
• Paid Vacation
• Group benefits package (Medical, Dental, Short Term Disability, Vision, Life Insurance, and 401k with generous company match)

Company Description

Laurel Linen Service is a linen rental supply and commercial laundry company. Our business provides linen, textile, and hygiene services to the hospitality, first class lodging, healthcare, and small business customers. Our company is dedicated to resource conservation and social responsibility. Part of the quality service we offer our customers is the knowledge that we are helping them achieve their business goals while reducing their impact on the environment.

Laurel Linen Service is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.