Assistant Office Manager

Steinberg Diagnostics; Las Vegas (NV); Hybrid; USD 36,000 - 60,000; Full time

Job summary

Steinberg Diagnostics is seeking a Front Office Admitting Representative to oversee front office workflow, supervise staff, and support daily operations at our Las Vegas facility.

You will manage patient appointments, handle medical records requests, and assist the Office Manager when needed, while upholding privacy, security, and SDMI policies. The role involves reporting to the COO and coordinating with the Healthcare Services team.

Qualifications

• High school graduate or equivalent with medical and computer experience preferred
• Strong customer service skills and 1 year admissions experience in a hospital/medical office setting, including supervisory/lead role
• Knowledge of office management and personnel supervision principles
• Experience handling incident/event reporting within 24 hours
• Familiarity with medical and insurance terminology and reimbursements
• Ability to communicate effectively with staff at all levels
• Willingness to participate in cross-training and stay updated on policies and procedures

Responsibilities

• Oversees front office workflow, supervises and supports front office staff
• Schedules and verifies patient appointments
• Prints medical records upon request
• Assists Office Manager when they are away or unavailable
• Completes weekly facility reports and incident reports
• Ensures adherence to the Controlled Substance Policy
• Maintains privacy and security of patient information
• Performs other duties as assigned

Skills

Customer service

Supervisory experience

Office management

Personnel supervision

Privacy & security

Medical terminology

Insurance terminology

Data entry

Typing speed

Education

High school diploma

Tools

Medico-legal policies

Job description

Oversees front office workflow, supervises, and supports front office staff. Demonstrates time management using time productively to meet deadlines and complete work assignments: Day sheets, month end evaluations, and help with Yearly Performance Evaluations. Ensure all employees are Mission and Driven centered in their decisions. Needs to maintain the ability to adjust to changing environments, implement needed change, and train the change to the front office as needed. Ensures that SDMI Core values are used when handling everyday concerns or issues with patients or staff. Maintains a high level of privacy and security when it comes to the patient information, that you are releasing information to an approved person(s). Must have strong Customer Service skills. Take initiative to develop staff and maintain 2% registration error rate. Remain current with any updates to office policies and procedures. Communicate effectively with their Staff, Office Manager, and Director of Healthcare Services. Develop good rapport with other Leads in the other offices. Schedule and verify patient appointments as needed. Performs all duties of the Front Office Admitting Representative . Prints Medical records upon request. Works along the side of the Office Manager to ensure when they are away or not available that all duties are completed. Also but not limited to: Weekly facility report is turned into the C.O.O., any occurrence reports are turned in the same day as the occurrence for all staff or physicians involved at the facility, and ensures that our Controlled Substance Policy is adhered to daily. May also perform other job related duties for the efficient operation of SDMI.

MINIMUM SKILLS, ABILITY AND REQUIREMENTS:

• Must be a High school graduate or equivalent. Medical and computer experience preferred. Must have strong customer service skills and one (1) year of experience in admissions in a hospital or medical office setting, of which was in a supervisory or lead role.
• Principles and practices of office management and personnel supervision.
• Establishing and implementing departmental standards; applying customer service techniques; resolving problems and complaints.
• Any employee who discovers, is directly involved in or is responding to an event/occurrence/risk is required to complete or direct the completion of an occurrence report within 24 hours of event/occurrence/risk.
• Will perform periodic appraisal of each employee’s job performance, including current competencies which this position supervises.
• My job performance, including current competencies will be reviewed by my supervisor on a periodic basis. If my job performance/ current competencies are not (or continue to not be) at required level this could result in additional training and/or disciplinary action.
• Evaluating staff work in order to determine quality and additional training needs.
• Office theories and principles; medical and insurance terminology; insurance carriers and reimbursements.
• Establish and maintain effective working relationships with all personnel contacted in the course of duties; communicating with a wide variety of people from divers socio-economic and ethnic background under stressful conditions; effective, efficient, and safe us of equipment.
• Perform basic mathematical computations; using computers and related software applications; using standard office equipment such as phones, copies and facsimiles; type 45 words per minutes and 10 key.
• Skill in organizing time to accommodate changes in workload and assignments in order to complete tasks in a timely manner.
• Skill to pay attention to details and accuracy in completing tasks.
• Respond positively to changes in assignments and priorities.
• Work as an effective team member with co-workers and other personnel.
• Able to identify hazardous material in immediate work area.
• Know and follow all SDMI safety and evacuation guidelines, policies & procedures.
• Willingly participates in cross-training activities within the department for own professional growth in order to contribute to the overall function of SDMI.
• Assume responsibility for updating knowledge of current SDMI department policies and procedures, protocol and practices.
• Demonstrate punctuality by reporting to work on time/satisfactory attendance record that complies with SDMI attendance policy.
• Take full responsibility for all functions within job description and assures that all functions are completed before leaving SDMI at the end of the shift.
• Communicate effectively when follow up is needed.
• Other duties as assigned.

THE ESSENTIAL ELEMENTS OF THE POSITION REFLECT THE MAJOR DUTIES CONSIDERED NECESSARY TO DESCRIBE PRINCIPAL FUNCTIONS OF THE POSTION AND SHALL NOT BE CONSTRUED AS A DETAILED DESCRIPTION OF ALL OF THE WORK REQUIREMENTS THAT MAY BE INHERET IN THE POSITION.

N (Not Applicable)

Activity is not applicable to this occupation.

O (Occasionally)

Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)

F (Frequently)

Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)

C (Constantly)

Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

Physical Abilities

Lift/ Carry

Stand

O (Occasionally)

10 lbs or less

O (Occasionally)

Walk

O (Occasionally)

11-20 lbs

O (Occasionally)

Sit

C (Constantly)

21-50 lbs

N (Not Applicable)

O (Occasionally)

51-100 lbs

N (Not Applicable)

O (Occasionally)

Over 100 lbs

N (Not Applicable)

Reach Above Shoulder

O (Occasionally)

Push / Pull

Climb

N (Not Applicable)

12 lbs or less

O (Occasionally)

N (Not Applicable)

13-25 lbs

O (Occasionally)

Squat or Kneel

O (Occasionally)

26-40 lbs

N (Not Applicable)

O (Occasionally)

41-100 lbs

N (Not Applicable

STEINBERG DIAGNOTIC MEDICAL IMAGING EXPRESSLY RESERVES THE RIGHT TO CHANGE, MODIFY OR AMEND THIS JOB DESCRIPTION AT ANY TIME.