Front Desk Agent at InterContinental Washington DC - The Wharf

IHG Hotels & Resorts; Washington (District of Columbia); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Full uniform

Room discounts

Extensive training

Paid time off

Medical/dental/vision

401(k)

Job summary

IHG Hotels & Resorts in Washington, DC, is seeking a Front Desk Agent to deliver seamless check-in/out experiences and provide guests with local insights and personalized service. You will greet guests, handle payments, and ensure every interaction reflects the InterContinental brand's standards while leveraging a welcoming, tech-savvy approach.

Competitive hourly rate of $25.75 in Washington, DC, with full uniform, generous room discounts, extensive training, and comprehensive benefits

Qualifications

• Excellent communication and guest-service skills.
• Strong problem-solving abilities to resolve issues promptly.
• Fluency in the local language; additional languages a plus, not required.

Responsibilities

• Kicking off truly memorable guest experiences with the warmest of welcomes
• Acknowledging IHG Rewards Club members and returning guests in person or over the phone
• Taking, managing, and receiving payments for guest bookings
• Making the check-in and check-out process feel swift and seamless
• Staying a step of our guests’ needs to anticipate requests and offer tailored recommendations
• Being our guests’ trusted contact - helping with everything from bill issues to restaurant recommendations

Skills

Communication skills

Problem-solving

Fluent in local language

Tech-savvy

Job description

About Us

IHG Hotels & Resorts is one of the largest hotel companies in the world and one of the world’s leading hotel and resort companies with a family of 19 brands. Our purpose - True Hospitality for Good - comes to life in every one of our collections. With luxury and lifestyle, we are taking it to new heights.

Five visionary brands - InterContinental, Regent Hotels, Six Senses, Vignette Collection and Kimpton Hotels - make up our luxury collection. Individually, they are icons. Together, they bring unforgettable and unparalleled experiences to travelers in over 430 hotels and resorts in 100 countries around the world.

Having recently added a host of incredible properties to our portfolio, we now stand as one of the world’s leading luxury operators. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests unforgettable and unparalleled experiences.

About The Hotel

A luxurious hotel destination at The Wharf on D.C.’s Waterfront, the InterContinental Washington D.C. - The Wharf in the reimagined Wharf neighborhood brings sophistication to its contemporary style. Perfectly placed on the beautiful Potomac River, InterContinental Washington D.C. - The Wharf enjoys the most incredible waterfront views of D.C. Steps away from America’s political epicenter, the hotel embraces guests with an exquisitely curated resort destination that reignites the river’s edge and a captivating sanctuary in the center of The Wharf neighborhood, paying homage to the maritime and industrial-working heritage of its setting. Featuring a relaxing seasonal rooftop pool with striking Potomac River views and the indulging full-service spa, The Spa at The Wharf, modern luxury, culture, and a rich history combine in the Wharf neighborhood to create a perfect atmosphere for guests and locals alike.

About The Front Desk Agent Position

First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.

A little taste of your day-to-day

• Kicking off truly memorable guest experiences with the warmest of welcomes


• Acknowledging IHG Rewards Club members and returning guests in person or over the phone


• Taking, managing, and receiving payments for guest bookings


• Making the check-in and check-out process feel swift and seamless


• Staying a step of our guests’ needs to anticipate requests and offer tailored recommendations


• Being our guests’ trusted contact - helping with everything from bill issues to restaurant recommendations

What We Need From You

• Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to


• Your problem-solving skills will turn issues into opportunities, so every guest leaves with great memories


• Fluency in the local language - extra language skills would be great, but not essential


• Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic math and computer skills

What You Can Expect From Us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

The hourly pay rate for this role is $25.75. This rate is only applicable for jobs to be performed in Washington, DC. This is the starting rate we in good faith believe we would pay for this role at the time of this posting. We may pay more or less than the posted rate, and the rate may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance by always welcoming different backgrounds, experiences, and perspectives.

IHG Hotels & Resorts gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you’ll become part of our ever-growing global family.

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s and we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental brand and to be part of the brand you will have a thirst for travel, a passion for culture and an appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d love to welcome you to the world’s most international luxury hotel brand.