Assistant Medical Center Director

Concentra; Lawrenceville (GA); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading healthcare provider is seeking an Assistant Medical Center Director to enhance patient care and manage operations. The role involves supporting the Center Operation Director, ensuring optimal service delivery, and maintaining high standards in patient relations. Ideal candidates will demonstrate strong leadership, customer service skills, and a commitment to healthcare excellence. Join a team dedicated to improving the health of America’s workforce.

Benefits

401(k) with employer match

Health plans

Life & disability insurance

Paid time off

Referral bonuses

Tuition reimbursement

Commuter benefits

Dependent care accounts

Employee discounts

Qualifications

• At least one year of direct management experience.
• At least six months of healthcare experience.

Responsibilities

• Assist in planning and preparing work schedules.
• Ensure the financial performance of the center.
• Provide exceptional customer service.

Skills

Service Mentality

Attention to Detail

Decision-making

Outstanding customer service

Communication

Education

Bachelor’s degree in Business Administration

Some college courses in Business Administration

Tools

Word

Excel

Job description

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Overview

SHIFT: TBD. Rotation between 7:00a-3:30p or 12:00p-9:00p but also may be required to shift to open, close or work a mid-shift based on clinic need

Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve.

As an Assistant Center Operations Director (ACOD), you will assist and support the Center Operation Director with ensuring that the optimal level of care and customer service is delivered to all customers. The ACOD will assist with leading and managing center support staff and overseeing the daily operations of the medical facility. The ACOD will also assist with coordinating center activities, general facility management, overseeing patient flow throughout the center and supporting the medical providers in the delivery of patient care. Daily interaction with colleagues and patients is required through hands-on center activity including patient registration, checkout and patient care.

Responsibilities

• Assists in planning and preparing work schedules and assigns colleagues to specific duties
• Assists in ensuring the financial performance of the center
• Assists in developing and maintaining new policies, procedures and training programs for the assigned center
• Assists with hiring, training, and evaluating Center operations colleagues in consultation with Human Resources
• Assists Center Operation Director with the hiring, training, disciplining and terminating of back office personnel
• Assists in the preparation and review of operational reports and schedules to ensure accuracy and efficiency
• Assists Center Operation Director in conjunction with Human Resources in the implementation of Human Resource policies and procedures for Center personnel
• Assists in preparing annual budgets
• Assists with on-site tours and training of Center personnel to present clinic services to clients to ensure achievement of established goals
• Provides technical support and/or resources to client and Center personnel
• Assists with managing on-site nursing services provided by Center to client companies, including billing counseling, and supervision of on-site personnel
• Administers testing by medical staff to ensure proper performance, and ensures all certifications are current and regulatory procedures are adhered
• Assists in monitoring marketplace trends and gathers competitive information
• Assists in coordinating and consolidating services with local vendors to obtain best prices for goods and services obtained. Facilitates productivity and customer service
• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job
• Duties, responsibilities and activities may change at any time with or without notice
• Ensure the delivery of exceptional customer service by self and the center colleagues by putting all customers (internal and external) first and displaying professionalism
• Establish and maintain a warm, welcoming and professional atmosphere for our colleagues and customers
• Provide a professional facility to welcome our patients and guests, including managing the appearance and overall condition and aesthetics of the center
• Maintain excellent client and patient relations by ensuring needs and expectations are consistently met
• Ensure that patients are treated as individuals and are attended to expeditiously and courteously by colleagues
• Lead by example – acquire firsthand knowledge of daily center operations and participate in center floor work regularly
• Demonstrate exceptional leadership skills by ensuring patients are treated with competence and provided with professional healthcare
• Guide the center team in continuous improvement projects based on review of performance metrics
• Financial management and oversight (in the absence of the Center Operation Director)

Qualifications

• Some college courses in Business Administration, Healthcare Administration, or related field
• Bachelor’s degree in Business Administration, Healthcare Administration, or related field or equivalent work experience
• In lieu of an undergraduate degree, 1 year of college equals 1 year of directly related work experience

Job-Related Experience

• At least one year of direct management experience
• At least six months of healthcare experience

Job-Related Skills/Competencies

• Core competencies: Service Mentality, Attention to Detail, Sense of Urgency, Initiative, Flexibility
• Decision-making and problem-solving skills using logic and alternatives exploration
• Outstanding customer service and professionalism
• Ability to handle sensitive information in compliance with HIPAA and PHI laws
• Strong service mentality and focus on service standards
• Excellent communication and etiquette skills
• Diplomatic communication style
• Knowledge of personnel recruitment, coaching, and performance management
• Performance assessment skills
• Self-development focus
• Proficiency in Word and Excel
• Ability to prioritize and multitask in a fast-paced environment
• Ability to identify opportunities and develop improvement plans
• Effective issue resolution skills

Additional Data

• Benefits include 401(k) with employer match, health plans, life & disability insurance, paid time off, referral bonuses, tuition reimbursement, commuter benefits, dependent care accounts, and employee discounts

This role requires access to confidential information, demanding discretion and secure management.

We provide reasonable accommodations for individuals with disabilities during the application and employment process. Contact us to request accommodations.

Concentra is an Equal Opportunity Employer, including disability/veterans.