Assistant Manager, Visitor Services — Elevate Guest Experience

Denver Botanic Gardens; Denver (CO); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical plans

Dental and Vision Plan

Retirement Savings Plan

Paid holidays

Membership benefits

Job summary

Denver Botanic Gardens is seeking a Full Time Assistant Manager Visitor Services in the Membership and Visitor Services Department. The role supports daily operations, staff and volunteer management, and delivers outstanding customer service during admissions and events.

Responsibilities include training, hiring input, cash handling, and ensuring policy compliance, with flexible hours for evenings, weekends, and holidays as needed.

Qualifications

• Must have strong leadership skills and experience with motivating and training personnel.
• Excellent customer service, written and verbal communication skills; strong analytical abilities.
• Proficiency with Microsoft Office products (Word, Excel, Outlook) and Teams.
• Minimum 3 years of supervisory experience in Visitor Services or similar field.

Responsibilities

• Supervise and assist Visitor Services staff and volunteers; participate in hiring, training and evaluation.
• Oversee cash handling, deposits and daily reconciliations while maintaining accuracy.
• Ensure prompt responses to calls, emails, and inquiries; uphold Denver Botanic Gardens policies and service standards.
• Develop and implement streamlined procedures to improve customer service and operations.
• Work with other departments to ensure high-quality visitor experiences and reflect the Gardens brand.

Education

Associate degree in a museum/cultural environment

Tools

Salesforce

Ticketure

Retail POS software

Job description

Denver Botanic Gardens is seeking a Full Time Assistant Manager Visitor Services in the Membership and Visitor Services Department. The role supports daily operations, staff and volunteer management, and delivers outstanding customer service during admissions and events.

Responsibilities include training, hiring input, cash handling, and ensuring policy compliance, with flexible hours for evenings, weekends, and holidays as needed.