Assistant Manager - Vida Apartments

Mills Properties; Saint Charles (MO); On-site; USD 42,000 - 60,000; Full time

Job summary

Mills Properties, Inc. is seeking an assistant manager to support the property manager in daily operations, including rent collection, ledgers, and visitor relations. You will help oversee leasing processes, respond to resident needs, and coordinate maintenance to ensure curb appeal and safety.

The role emphasizes attention to detail, customer service excellence, and teamwork within a multi-family setting. Put your leadership and organizational skills to work in a friendly community environment.

Qualifications

• Two years’ experience in multi-family property management.
• CAM, RAM, CLP or NALP certification preferred but not required.
• Strong leadership, coaching, and mentoring ability.
• Excellent communication and interpersonal skills.
• Detail-oriented with problem-solving abilities.
• Valid driver’s license.

Responsibilities

• Support property manager with overseeing all aspects of property operations; serve as property leader in the absence of the property manager.
• Ensure all security deposits and monthly rents are collected in a timely manner.
• Maintain resident ledgers including posting security deposits, rent payments and issuing charges, concessions and final account statements.
• Initiate all necessary lease violations, late rent notices and evictions as needed and actively pursue collection of all outstanding rent balances.
• Assist in the leasing process: greet guests, identify housing needs, tour, show apartments, determine eligibility, follow-up with prospects, close the sale, complete lease documents and inspect units.
• Assist property manager with daily and weekly reports, resident communications, move-out inventory, etc.
• Assist with planning, preparation, and execution of resident functions.
• Support the maintenance team by inspecting grounds for curb appeal, property safety & appearance, and help maintain property cleanliness.
• Maintain positive communications with residents and provide excellent service through courteous and timely response to resident needs and concerns.
• Maintain knowledge of the property, Mills properties, and the local market & competitors.
• Perform duties of leasing manager and leasing consultant when needed; adhere to Mills policies and laws.

Skills

Leadership

Communication

Attention to detail

Problem solving

Education

High school diploma or GED

CAM/RAM/CLP or NALP certification

Job description

About the role

We are looking for a detail and task-oriented assistant manager who is responsible for supporting the property manager with the successful operation of the property. With your attention to detail, you will manage the property ledgers keeping accurate and up-to-date records. Through your exemplary service experience, you help establish first impressions with potential residents and build lasting relationships with current residents to anticipate their needs and exceed their expectations thereby creating exceptional experiences.

How you will be successful

• Support property manager with overseeing all aspects of property’s operations; serve as property leader in the absence of the property manager


• Ensure all security deposits and monthly rents are collected in a timely manner.


• Maintain resident ledgers including posting security deposits, rent payments and issuing charges, concessions and final account statements


• Initiate all necessary lease violations, late rent notices and evictions as needed and actively pursue collection of all outstanding rent balances


• Assist in the leasing process. This includes greeting guests, identifying their housing needs, touring the property, showing apartments, explaining lease criteria, determining eligibility based on established criteria, following-up with prospects, closing the sale, completing lease documents and inspecting units to ensure a great “move‑in experience”


• Assist property manager with daily and weekly reports, resident communications, move‑out inventory, etc.


• Assist with planning, preparation, and execution of resident functions


• Support the maintenance team by inspecting grounds for curb appeal, property safety & appearance, and help maintain property cleanliness by picking up litter, and communicating service needs


• Maintain positive communications with residents and provide excellent service through courteous and timely response to resident needs and concerns


• Maintain accurate and in-depth knowledge of the property, other Mills properties, and the local market & competitors


• Perform the duties of leasing manager and leasing consultant when needed (see applicable job descriptions)


• Abide by Mills policies and procedures and laws pertaining to Fair Housing, Americans with Disabilities Act, etc.


• Embrace Mills values and apply to all areas of responsibility

What you need

• High school diploma or GED; college degree preferred


• Two years’ experience in the multi-family property management


• CAM, RAM, CLP or NALP certification preferred but not required


• Demonstrated leadership and coaching skills with ability to mentor and develop others


• Compelling communicator with strong negotiating, interpersonal, written and verbal communication skills


• Strong attention to detail


• Proven ability to maintain composure against obstacles; solving problems with keen insight


• Valid driver’s license


• Adept at building relationships and working in a team environment with proven track record of sharing ideas, providing encouragement, building on other’s ideas, giving due appreciation and bringing out the best in others

Mills Properties, Inc. is an Equal Opportunity Employer

This description is not intended, and should not be construed, to be an all-inclusive list of all responsibilities, skills, efforts, or working conditions as associated with a job. While this description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add or remove duties from particular jobs and to assign other duties as necessary.