Maintenance Supervisor - West End Terrace

Mills Properties Inc.; St. Louis (MO); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Dental, vision, life insurance

401(k) employer contributions

Health Savings Account (HSA)

PTO 18 days first year

13 paid holidays

Professional development

Job summary

Mills Properties, Inc. is seeking an experienced Maintenance Supervisor to lead the maintenance team, ensure safety, and keep our property well‑maintained. You will oversee all maintenance operations, respond to service requests, and drive a positive resident experience through proactive leadership.

Pay is based on experience. The role includes a monthly renewal bonus and a quarterly incentive up to 20% of base pay, reflecting performance and tenure.

Qualifications

• High school diploma or GED; trade school degree preferred.
• Minimum five years’ maintenance experience: tile, carpentry, plumbing, electrical, HVAC.
• Previous supervisory experience preferred.
• EPA Type I/II or Universal certification required; CPO certification required.
• CAMT certification preferred but not required.
• Proven leadership, coaching, and people skills.
• Ability to work weekends, holidays, and on-call shifts.
• Valid driver’s license.

Responsibilities

• Direct and oversee all aspects of the property’s maintenance function.
• Prioritize and complete service requests and maintenance activities.
• Monitor daily workload and ensure timely task completion.
• Coordinate preventive maintenance on buildings, units, appliances, and equipment.
• Manage make-ready process and ensure repairs and cleanup are done.
• Communicate progress with the property office daily.
• Address hazardous conditions and train staff on safety.
• Participate in inspections with lenders/investors/senior leadership.
• Maintain inventory of materials and supplies.
• Oversee maintenance budget and cost-effective operations.
• Provide training and feedback to develop the team; pursue KPIs.
• Review staff performance and accountability through mentoring.
• Monitor pool operations and health department standards.
• Assist with groundskeeping, housekeeping inspections, and tasks as assigned.
• Maintain positive resident communication and timely responses.
• Perform emergency call-backs as required.
• Maintain organized work areas and comply with policies and laws.

Skills

Leadership

Supervisory experience

Maintenance knowledge

HVAC repair

Electrical repair

Plumbing

Carpentry

Safety training

Budget management

Problem solving

Education

High school diploma or GED

EPA Certification Type I/II or Universal

CPO certification

CAMT certification preferred

Job description

Our Total Rewards Package Includes:

• Base Pay – Your regular salary or hourly wage, paid on our standard payroll schedule
• Incentive Pay – KPI/Performance-based bonuses, maintenance emergency call back pay and multi-site support incentive pay – all for eligible team members only
• Benefits – Health, dental, vision, life insurance, and disability coverage for full time team members, Employee Assistance Program
• Retirement Contributions – 401(k) employer sponsored plan and contributions
• Health Savings Account HSA – Employer contributions
• Paid Time Off (PTO) – Vacation, sick time, and personal days (Accrue 18 days first year). Active military team members are also provided up to five (5) paid workdays per calendar year for military training, drill, or related short-term service obligations
• Paid Holidays – Thirteen paid holidays per year
• Professional Development – Training, certifications, or career development investments tailored to specific roles and development plans
• Pet Insurance – Discounted options
• Team Member Assistance Fund – For team member qualifying events when criteria is met
• Vacation Travel Incentive Program – travel/vacation voucher for team members when key tenure milestones are reached
• Stipends – Vehicle and mobile device stipends and mileage reimbursement for eligible team members
• Other Perks and Allowances – Work clothing allowances, referral bonuses and team events, anniversary gifts

About the role

We are seeking an experienced Maintenance Supervisor to lead the maintenance team and ensure our property is safe, welcoming, and well‑maintained. In this role, you will oversee all maintenance operations, including appearance, safety, preventative maintenance, repairs, and the make‑ready process. You will play a key role in creating a positive resident experience by keeping the property in top condition and leading your team to respond efficiently and effectively to all maintenance needs.

Pay is based on experience.

Bonus Structure

• Monthly Renewal Bonus
• Quarterly Bonus – up to 20% Quarterly base pay (Performance Based)

How you will be successful

• Effectively direct and oversee all aspects of the property’s maintenance function
• Monitor, prioritize, and complete service requests and maintenance activities, ensuring issues are handled to the satisfaction of residents
• Monitor the daily workload of the maintenance team, assisting as needed to ensure tasks are completed timely and effectively
• Coordinate, schedule, and complete preventative maintenance on the property, buildings, units, appliances, and equipment
• Manage the make‑ready process by ensuring all repairs, replacements, and clean‑up tasks are completed
• Communicate daily with the property office, reporting on the progress of service requests and make‑readies
• Act as the safety steward by addressing hazardous conditions and training staff on safety and protective measures
• Participate in property inspections with lenders, investors, and senior leadership; resolve issues as needed
• Maintain an adequate and organized inventory of materials and supplies
• Oversee and maintain the maintenance budget, ensuring cost‑effective operations, while meeting property needs
• Exhibit “servant‑first” leadership by putting the needs of the team first, providing training and feedback to continually enhance individual and overall performance, and ensuring all necessary resources are available to meet KPIs, improve service quality, and exceed resident expectations
• Review staff performance regularly, communicate expectations, and hold team members accountable through training, mentoring, and performance management
• Monitor pool operation daily and maintain the appropriate health department standards
• Maintain curb appeal by assisting with groundskeeping and picking up litter
• Assist with housekeeping, inspections, and other tasks assigned by the Property Manager
• Maintain positive communication with residents and provide excellent service through courteous and timely responses to resident needs and concerns
• Perform call‑back emergency service as required
• Maintain organization and cleanliness of work areas and maintenance shops
• Abide by Mills policies and procedures and all laws pertaining to Fair Housing, the Americans with Disabilities Act, etc
• Embrace Mills Core Values and apply them to all areas of responsibility

What you need

• High school diploma or GED; trade school degree preferred
• Minimum five years’ maintenance experience, including tile, carpentry, plumbing, electrical, and HVAC repair
• Previous supervisory experience preferred
• EPA Certification Type I and II, or Universal, and CPO certification required
• CAMT certification preferred, but not required
• Demonstrated leadership and coaching skills, with the ability to mentor and develop others
• Proven ability to maintain composure and solve problems with keen insight when faced with obstacles
• Ability to work a varied schedule, including weekends, holidays, and on‑call shifts
• Ability to work in extreme environmental conditions (heat, cold, rain, snow, etc.)
• Valid driver’s license required
• Adept at building relationships and working in a team environment, with a proven track record of sharing ideas, providing encouragement, building on others’ ideas, giving due appreciation, and bringing out the best in others

Mills Properties, Inc. is an Equal Opportunity Employer.

This description is not intended to be, and should not be construed as, an all‑inclusive list of all responsibilities, skills, efforts, or working conditions associated with the job. While this description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties and to assign other duties as necessary.