Assistant Manager — Store Operations & Team Training

Isleta Casino & Resort; Albuquerque (NM); On-site; USD 51,000 - 63,000; Full time

Job summary

Isleta Resort and Casino in Albuquerque is seeking an Assistant Manager to support Store Manager in daily operations across both store locations. You will supervise staff, schedule, train, manage inventory, and uphold service standards for customers and colleagues.

The role requires 21+ years old, with extensive experience in retail operations and team leadership. You will cover shifts in the absence of the Store Manager and contribute to sales plans and store compliance.

Qualifications

• High School Diploma or GED required.
• 3+ years of operational retail experience.
• 2+ years of supervisory/management experience in retail.
• 2 years of experience in managerial accounting, bookkeeping, problem solving, analytical skills, and report writing preferred.
• 1 year computer experience using Word, Excel, Outlook, PowerPoint preferred.
• 1 year on point-of-sale system - Passport and SSCS preferred.

Responsibilities

• Operates store in the absence of the Store Manager and supervises employees through scheduling, training, information of merchandise programs, and reviews job assignments of subordinates for completion.
• Notifies Store Manager of changes to schedule or staffing with advanced notice. Covers shifts as needed due to unexpected staff absences, or special projects.
• Operates Passport electronic cash registers, SSCS, calculators, and other equipment.
• Practices good customer service skills in a friendly, efficient manner; handles customer complaints properly and professionally; and provides training for staff in customer service techniques.
• Complies with all laws, regulations, policies, and procedures governing the operation of the store and ensures store personnel compliance.
• Directs reconciliation of daily receipts for all cashiers and shift change reports at the end of shift and is responsible for receipts of all merchandise including daily gasoline deliveries.
• Assists in the development and coordination of sales and profits plans, merchandising and display plans, in-store promotions, and advertising.
• Maintains equipment, external appearance of store and outside grounds, and cleans floors, windows, restroom, food preparation areas, shelves, or counters, etc.; readies high-margin products such as coffee, fountain drinks, and similar items and adheres to Food Service Sanitation Standards.
• Stocks and maintains shelves, sales area and grocery items ensuring correct temperatures, refrigeration, and frozen food requirements.
• Enforces store regulations and polices when selling controlled substances including alcohol and tobacco products.
• Notifies store Manager of any discrepancies in the operating results on the shift report, or cash over within 24 hours.
• Consistently and promptly posts markups and markdowns, manages store usage of merchandise, handles voids, and ensures timely write-offs for damaged or unsellable items. Adheres strictly to accounting principles and maintains meticulous recordkeeping practices within established guidelines.
• Adheres to comprehensive loss prevention procedures and guidelines, diligently following protocols for adding and removing items from inventory.
• Ensures security and robbery prevention needs of the store are met.
• Analyzes inventory reports and responds to sales forecasting needs.
• Continuously communicates and informs Store Manager of maintenance, safety, or sanitation problems.
• Performs other duties as assigned.

Skills

Customer service

Team leadership

Scheduling

Inventory management

Training

Compliance

Education

High School Diploma or GED

Tools

Passport POS system

SSCS

Cash registers

Excel

Job description

Isleta Resort and Casino in Albuquerque is seeking an Assistant Manager to support Store Manager in daily operations across both store locations. You will supervise staff, schedule, train, manage inventory, and uphold service standards for customers and colleagues.

The role requires 21+ years old, with extensive experience in retail operations and team leadership. You will cover shifts in the absence of the Store Manager and contribute to sales plans and store compliance.