Supervisor, Operations

Simon Property Group; Mission Viejo (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

Simon Property Group is seeking an Operations Supervisor for The Shops at Mission Viejo to partner with mall staff in delivering a clean, safe, and visually appealing customer experience and maintaining asset preservation.

You will oversee cleaning contracts, maintenance programs, budgeting, and safety compliance while supporting tenants and coordinating with government officials as needed.

Qualifications

• Ability to communicate effectively both orally and in writing.
• Ability to multitask and manage multiple projects.
• Experience supervising facility/maintenance operations is preferred.
• Proficient in computers and MS Office applications.

Responsibilities

• Oversee cleaning services contracts and ensure quality oversight.
• Manage preventive and predictive maintenance and repairs for safe operations.
• Interpret engineering drawings and diagrams for maintenance work.
• Coordinate with maintenance staff to keep records and logs up-to-date.
• Maintain a safe environment and administer safety programs (OSHA, ADA, EPA).
• Support fire safety planning and emergency/disaster readiness.
• Assist in budgeting for expenses, energy, and capital projects.
• Supervise contractors performing capital work and coordinate with tenants and government officials.

Skills

Effective communication

Multitasking

Driver’s license

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Job Location: The Shops at Mission Viejo

PRIMARY PURPOSE: The Operations Supervisor works closely with the mall staff in maximizing the customers shopping experience and tenant sales by working to ensure a clean, well maintained, safe, and friendly and aesthetically pleasing environment, and asset preservation and enhancement while ensuring implementation of all Simon standards.

PRINCIPAL RESPONSIBILITIES

• Monitors cleaning services provided through contracts that require rigorous oversight.
• Manages preventive and predictive maintenance, repair, and construction work to sustain safe and reliable operation
• Reads and interprets paper- or computer-based engineering drawings and schematic diagrams
• Works with OD and other maintenance staff members to ensure proper Preventative Maintenance and related record keeping and logs
• Maintains a safe environment and identifies and eliminates safety hazards to Mall staff, tenants and customers. This may include administration of and training for programs such as OSHA, ADA, EPA and other regulated programs
• Works with security and local officials to plan and oversee a fire safety program.
• Supports preparation for emergency and disaster response
• Assist in the development of expense, energy and capital budgets
• Manage Property Operating Expenses within or below budgeted levels
• Performs Condition Assessments (either personally or with the assistance of consultants) to assist in development of long range capital plans and budgets.
• Oversees contractors performing capital work
• Interacts with Portfolio Director of Operations and Energy Services
• Provide support to tenants under construction and ensure construction activities match approved plans and comply with mall criteria
• May assist tenants in overcoming Government and permit obstacles, build relationships with key Government officials
• Coordinate and communicate with tenant coordination to insure tenants opens at or before the budgeted RCD
• Develop staff members by enhancing their roles and broadening their experiences.
• Give recognition for good performance and effectively counsel poor performance.
• Complete performance reviews with thorough and objective feedback
• Resolve tenant lease and non-lease concerns related to facility operations
• Establish strong relationships and may frequently interact with key civic leaders (Code Officials, Fire Safety, etc.)
• Maintain good relationships with tenants through frequent interaction, effective follow-through, and by participating in formalized tenant meeting to promote/discuss facility operations initiatives
• Fulfill Manager-on-Duty rotation and manage day to day activities as necessary which may include emergency situations
• Manage operations purchasing program and asset inventory
• Ensure all Services Agreements are current and compliant to the Simon Field Purchasing Policy

MINIMUM QUALIFICATIONS

• High School Diploma or GED required
• Three years of experience in facility/maintenance operations in a supervisory position.
• Ability to communicate effectively both orally and in writing
• Proficient in the use of computers and programs such as Microsoft Office and other programs as applicable to the property
• Ability to be flexible, prioritize and manage multiple projects, as well as solve problems in a timely manner
• Valid Driver’s License
• Ability to lift and carry up to 50 pounds

Simon® is a real estate investment trust engaged in the ownership of premier shopping, dining, entertainment and mixed-use destinations (Simon Property Group, NYSE: SPG). Our properties across North America, Europe and Asia provide community gathering places for millions of people every day and generate billions in annual sales. In addition to our high quality properties, Simon is also known for our strong balance sheet, a long-tenured and well-respected senior management team, and our innovative spirit, as reflected in a 50 + year history of successful retail real estate development, management, and leasing. Simon was named Fortune’s Most Admired Real Estate Company eight times. We have experienced an explosion of growth and innovation unprecedented in the industry and we look forward to Simon's future. Simon is proud to be an Equal Employment Opportunity employer.

We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you require assistance or need to request an accommodation due to a disability, please email [e-mail]. Please note this email is intended only for accommodation requests related to the application and interview process. Any other correspondence will not receive a response.