Assistant Manager - Service Experience - The Block Northway Rack

Nordstrom; Pittsburgh (Allegheny County); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical/Vision, Dental, Retirement and

Paid Time Away

Life Insurance and Disability

Merchandise Discount and EAP Resources

Job summary

Nordstrom in the United States is seeking an Assistant Service Experience Manager who is goal-oriented and passionate about fashion. You will influence operations, coach a team of specialists, and partner with merchandising and store teams to implement customer-driven initiatives.

Responsibilities include adopting new behaviors, monitoring budgets to drive efficiency, and ensuring the security and privacy of customer information.

Qualifications

• Aspires to leadership roles
• Proven track record of achieving goals
• Excellent organizational and delegation skills
• Clear written and verbal communication
• Able to prioritize tasks in a fast-paced environment
• Proficient in Windows, iOS and Android

Responsibilities

• Own disciplines and drive process adoption with technology and innovation to enhance the customer experience
• Coach a team of specialists to educate and adopt new behaviors and processes
• Develop relationships with merchandising and store teams to lead change for customer initiatives
• Assist with budgets to drive efficiencies and continuous improvement
• Protect customer information security and privacy through education and compliance
• Perform Service Experience, Cash Room and Communications procedures

Skills

Leadership ambition

Results track record

Organizational skills

Communication skills

Multitasking ability

Tech proficiency

Education

High school diploma or equivalent

Job description

Job Description

The ideal Assistant Service Experience Manager candidate is goal-oriented, enthusiastic about the business of fashion and has demonstrated skills in the areas of influencing, collaborating and is committed to driving results and providing an exceptional customer experience.

A day in the life…

• Demonstrate ownership of disciplines and process adoption with technology and innovation that enhance the customers experience
• Assist the Service Experience Manager in coaching an interactive team of specialists who drive education efforts through influence and coaching to ensure the adoption of new behaviors and processes
• Develop relationships with both merchandising and store teams to effectively help lead and integrate change that promotes customer driven initiatives
• Assist the Service Experience Manager with financial aspects and budgets to drive efficiencies and continuous improvement within the organization
• Assist with protecting security and privacy of customer information including education, compliance and disposition of issues
• Perform all Service Experience, Cash Room and Communication procedures as applicable

You own this if you have…

• Ambition to grow as a leader and pursue future opportunities as a Department Manager
• A track record of successful results, for example, strong productivity and achievement of goals
• Strong organizational, delegation and follow-through skills
• Clear and effective written and verbal communication as well as strong interpersonal skills
• The ability to prioritize multiple tasks in a fast paced environment.
• Proficiency in multiple operating systems such as, MS Windows, iOS and Android
• A high school diploma, or equivalent (preferred)

Pay Range Details

$16.50 - $24.25 Hourly

We’ve got you covered…

Benefits

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_07-14_Full_Time_ES-US.pdf

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.

Nordstrom keeps job postings open for at least one day after the posting date.