Assistant Manager - Service Experience - Overland Park Crossing Rack

Nordstrom, Inc.; Overland Park (KS); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Medical/Vision, Dental, Retirement and

Paid Time Away

Life Insurance and Disability

Merchandise Discount and EAP Resources

Job summary

Nordstrom, Inc. is seeking an Assistant Service Experience Manager in Overland Park, KS. This role focuses on leading, coaching, and influencing a team to deliver exceptional customer experiences while driving adoption of new processes and technologies.

The position emphasizes collaboration with store teams, managing budgets, and ensuring privacy and security of customer information. A path toward Department Manager is highlighted, with a strong emphasis on results and leadership development.

Qualifications

• Strong leadership and delegation capabilities.
• Clear written and verbal communication skills.
• Excellent organization and follow-through.
• Ability to manage multiple tasks in a fast-paced environment.
• Strong interpersonal skills and teamwork.
• Proficiency with MS Windows, iOS and Android operating systems.

Responsibilities

• Own disciplines and adoption of new tech to enhance customer experience.
• Coach a team of specialists to drive education and new behaviors.
• Partner with merchandising and store teams to drive customer-driven changes.
• Aid Service Experience Manager with budgets to improve efficiency.
• Protect customer information security and privacy through education and compliance.
• Execute Service Experience, Cash Room and Communication procedures.

Skills

Leadership

Communication

Organization

Multitasking

Interpersonal skills

Education

High school diploma or equivalent

Job description

Job Description

The ideal Assistant Service Experience Managercandidate is goal-oriented, enthusiastic about the business of fashion and has demonstrated skills in the areas of influencing, collaborating and is committed to driving results and providing an exceptional customer experience.

A day in the life…

• Demonstrate ownership of disciplines and process adoption with technology and innovation that enhance the customers experience
• Assist theService Experience Managerin coaching an interactive team of specialists who drive education efforts through influence and coaching to ensure the adoption of new behaviors and processes
• Develop relationships with both merchandising and store teams to effectively help lead and integrate change that promotes customer driven initiatives
• Assist the Service Experience Managerwith financial aspects and budgets to drive efficiencies and continuous improvement within the organization
• Assist with protecting security and privacy of customer information including education, compliance and disposition of issues
• Perform all Service Experience, Cash Room and Communication procedures as applicable

You own this if you have…

• Ambition to grow as a leader and pursue future opportunities as a Department Manager
• A track record of successful results, for example, strong productivity and achievement of goals
• Strong organizational, delegation and follow-through skills
• Clear and effective written and verbal communication as well asstrong interpersonal skills
• The ability to prioritize multiple tasks in a fast pacedenvironment.
• Proficiency in multiple operating systems such as, MS Windows, iOS and Android
• Ahigh school diploma, or equivalent (preferred)

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations.
Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

$16.50 - $24.25 Hourly

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits.Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment.Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_07-14_Full_Time_ES-US.pdf

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.

Nordstrom keeps job postings open for at least one day after the posting date.© 2026 Nordstrom, Inc