Assistant Manager - Service Experience - Bridgepointe Shopping Center Rack

Nordstrom; San Mateo (CA); On-site; USD 54,000 - 70,000; Full time

Benefits offered by this job

Merchandise Discount

401k

Job summary

Nordstrom in California seeks an Assistant Service Experience Manager to lead and support store initiatives focused on customer excellence. You will coach a team of specialists, align with merchandising, and manage budgets to drive efficiency and change. Strong communication and multitasking are essential in a fast-paced environment.

The role emphasizes ownership of processes, privacy compliance, and cross-functional collaboration to deliver outstanding results across service and operations.

Qualifications

• Track record of delivering results and meeting goals.
• Strong organizational, delegation and follow-through skills.
• Clear and effective written and verbal communication; strong interpersonal skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Proficiency with MS Windows, iOS and Android.
• High school diploma or equivalent preferred.

Responsibilities

• Own disciplines and drive process adoption with technology and innovation to improve customer experience.
• Assist in coaching a team of specialists to educate and promote new behaviors and processes.
• Build relationships with merchandising and store teams to support customer-driven initiatives.
• Assist with financial aspects and budgets to drive efficiency and improvements.
• Help protect customer privacy and ensure compliance and issue disposition.
• Perform Service Experience, Cash Room and Communication procedures as applicable.

Skills

Goal oriented

Influencing

Collaboration

Customer experience

Communication

Multitasking

Education

High school diploma

Tools

MS Windows

iOS

Android

Job description

Job Description

The ideal Assistant Service Experience Manager candidate is goal-oriented, enthusiastic about the business of fashion and has demonstrated skills in the areas of influencing, collaborating and is committed to driving results and providing an exceptional customer experience.

Job Description

The ideal Assistant Service Experience Manager candidate is goal-oriented, enthusiastic about the business of fashion and has demonstrated skills in the areas of influencing, collaborating and is committed to driving results and providing an exceptional customer experience.

A day in the life…

• Demonstrate ownership of disciplines and process adoption with technology and innovation that enhance the customers experience
• Assist the Service Experience Manager in coaching an interactive team of specialists who drive education efforts through influence and coaching to ensure the adoption of new behaviors and processes
• Develop relationships with both merchandising and store teams to effectively help lead and integrate change that promotes customer driven initiatives
• Assist the Service Experience Manager with financial aspects and budgets to drive efficiencies and continuous improvement within the organization
• Assist with protecting security and privacy of customer information including education, compliance and disposition of issues
• Perform all Service Experience, Cash Room and Communication procedures as applicable

You own this if you have…

• A track record of successful results, for example, strong productivity and achievement of goals
• Strong organizational, delegation and follow-through skills
• Clear and effective written and verbal communication as well as strong interpersonal skills
• The ability to prioritize multiple tasks in a fast paced environment.
• Proficiency in multiple operating systems such as, MS Windows, iOS and Android
• A high school diploma, or equivalent (preferred)

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations.
Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.
$25.75 - $33.50 Hourly

We’ve got you covered…

Benefits

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_07-14_Full_Time_ES-US.pdf

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.