Assistant Manager - Service Experience - Overland Park Crossing Rack

Nordstrom

Overland Park (KS)

On-site

USD 23,000 - 33,000

Full time

2 days ago

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Benefits offered by this job

Medical/Vision, Dental

Retirement and Paid Time Away

Life Insurance and Disability

Merchandise Discount

EAP Resources

Job summary

Nordstrom seeks an Assistant Service Experience Manager who is goal-oriented, fashion-focused and skilled at influencing and collaborating to deliver exceptional customer experiences. You will support coaching teams, drive adoption of new processes and coordinate with store partners to implement customer-driven programs.

The role emphasizes strong communication, organization and multitasking in a fast-paced retail environment, with attention to budgets and security of customer data.

Qualifications

Ambition to grow as a leader and pursue future opportunities.
Proven track record of productive results and goal achievement.
Strong organizational, delegation and follow-through skills.
Clear written and verbal communication with others.
Ability to prioritize multiple tasks in a fast-paced environment.
Proficiency with MS Windows, iOS and Android devices.

Responsibilities

Demonstrate ownership of disciplines and process adoption with technology and innovation that enhance the customer experience.
Coach an interactive team of specialists to drive education and adopt new behaviours.
Develop relationships with merchandising and store teams to lead customer-driven initiatives.
Assist with financial aspects and budgets to drive efficiencies and improvements.
Protect the security and privacy of customer information and ensure compliance.
Perform all Service Experience, Cash Room and Communication procedures.

Skills

Leadership potential

Proven results

Organizational skills

Communication skills

Multitasking

Tech proficiency (Windows/iOS/Android)

Education

High School Diploma

Job description

Job Description

The ideal Assistant Service Experience Manager candidate is goal-oriented, enthusiastic about the business of fashion and has demonstrated skills in the areas of influencing, collaborating and is committed to driving results and providing an exceptional customer experience.

Job Description

A day in the life…

Demonstrate ownership of disciplines and process adoption with technology and innovation that enhance the customers experience
Assist the Service Experience Manager in coaching an interactive team of specialists who drive education efforts through influence and coaching to ensure the adoption of new behaviors and processes
Develop relationships with both merchandising and store teams to effectively help lead and integrate change that promotes customer driven initiatives
Assist the Service Experience Manager with financial aspects and budgets to drive efficiencies and continuous improvement within the organization
Assist with protecting security and privacy of customer information including education, compliance and disposition of issues
Perform all Service Experience, Cash Room and Communication procedures as applicable

You own this if you have…

Ambition to grow as a leader and pursue future opportunities as a Department Manager
A track record of successful results, for example, strong productivity and achievement of goals
Strong organizational, delegation and follow-through skills
Clear and effective written and verbal communication as well as strong interpersonal skills
The ability to prioritize multiple tasks in a fast paced environment.
Proficiency in multiple operating systems such as, MS Windows, iOS and Android
A high school diploma, or equivalent (preferred)

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations.

Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

$16.50 - $24.25 Hourly

We’ve got you covered…

Benefits

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

Medical/Vision, Dental, Retirement and Paid Time Away
Life Insurance and Disability
Merchandise Discount and EAP Resources

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_07-14_Full_Time_ES-US.pdf

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.

Nordstrom keeps job postings open for at least one day after the posting date.

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