Assistant Manager - Service Experience - Park West Village Rack

Nordstrom Inc; Morrisville (NC); On-site; USD 23,000 - 37,000; Full time

Benefits offered by this job

Merchandise Discount

Benefits package

PTO and Holidays

Job summary

Nordstrom Inc. in Morrisville, NC is seeking an Assistant Service Experience Manager who is goal-oriented and passionate about fashion, with skills in influencing, collaboration and delivering exceptional customer experiences.

You will lead an interactive team of specialists and drive adoption of new behaviors and processes to enhance the customer experience. You will coach the team, partner with merchandising and store teams to lead customer-driven initiatives, and assist with budgets to drive

Qualifications

• Track record of achieving goals and driving measurable results.
• Strong organizational, delegation and follow-through skills.
• Clear written and verbal communication and interpersonal skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Proficiency in Windows, iOS and Android.
• High school diploma or equivalent (preferred).

Responsibilities

• Own disciplines and drive tech-enabled process adoption to enhance customer experience.
• Coach a team of specialists to educate and adopt new behaviors and processes.
• Develop relationships with merchandising and store teams to lead customer-driven initiatives.
• Assist with service area budgets to drive efficiency and continuous improvement.
• Protect the security and privacy of customer information and educate on compliance.
• Perform Service Experience, Cash Room and Communication procedures as applicable.

Skills

Track record

Organizational skills

Communication skills

Prioritization

OS proficiency

Education

High school diploma or equivalent

Job description

Job Description

The ideal Assistant Service Experience Manager candidate is goal-oriented, enthusiastic about the business of fashion and has demonstrated skills in the areas of influencing, collaborating and is committed to driving results and providing an exceptional customer experience.

A day in the life…

• Demonstrate ownership of disciplines and process adoption with technology and innovation that enhance the customers experience
• Assist the Service Experience Manager in coaching an interactive team of specialists who drive education efforts through influence and coaching to ensure the adoption of new behaviors and processes
• Develop relationships with both merchandising and store teams to effectively help lead and integrate change that promotes customer driven initiatives
• Assist the Service Experience Manager with financial aspects and budgets to drive efficiencies and continuous improvement within the organization
• Assist with protecting security and privacy of customer information including education, compliance and disposition of issues
• Perform all Service Experience, Cash Room and Communication procedures as applicable

You own this if you have…

• A track record of successful results, for example, strong productivity and achievement of goals
• Strong organizational, delegation and follow-through skills
• Clear and effective written and verbal communication as well as strong interpersonal skills
• The ability to prioritize multiple tasks in a fast paced environment.
• Proficiency in multiple operating systems such as, MS Windows, iOS and Android
• A high school diploma, or equivalent (preferred)

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

$16.60 - $27.00 Hourly

We’ve got you covered… Our employees are our most important asset and that’s reflected in our benefits.

Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away Life Insurance and Disability Merchandise Discount and EAP Resources
• This position may be eligible for performance-based incentives/bonuses.
• Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more.

Eligibility requirements may apply based on location, job level, classification, and length of employment.

For Los Angeles or San Francisco applicants:

Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site. Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com. Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.

Nordstrom keeps job postings open for at least one day after the posting date.

© 2026 Nordstrom, Inc

About Us

We’re a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we’re building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it. Whether you’re a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity.

CUSTOMER OBSESSED

We strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.

OWNERS AT HEART

We treat every interaction as an opportunity to make an impact and deliver excellence.

CURIOUS AND EVER CHANGING

We approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.

HERE TO WIN

We’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.

WE EXTEND OURSELVES

We treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community.

Come on! Join us!