Assistant Manager - Service Experience - Overland Park Crossing Rack

Nordstrom Inc; Overland Park (KS); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical/Vision

Dental

Retirement & PTO

Life Insurance

Disability

Merchandise Discount

EAP Resources

401k

Job summary

Nordstrom Inc. in Overland Park, Kansas, seeks an Assistant Service Experience Manager who is goal-oriented and passionate about fashion. The role focuses on influencing, collaborating, and driving results to provide an exceptional customer experience.

You will coach a team of specialists, partner with store teams to lead change, manage budgets, and help protect customer information while upholding procedures and service standards.

Qualifications

• High school diploma or equivalent preferred.
• Strong organizational and delegation skills.
• Clear written and verbal communication; strong interpersonal skills.
• Ability to prioritize multiple tasks in a fast-paced environment.

Responsibilities

• Own disciplines and drive process adoption with technology and innovation.
• Coach an interactive team of specialists to drive education through influence and coaching.
• Develop relationships with merchandising and store teams to lead customer-driven initiatives.
• Assist with financial aspects and budgets to drive efficiencies and improvements.
• Protect security and privacy of customer information and educate on compliance.

Skills

Influencing

Collaboration

Customer focus

Coaching

Organizational skills

Communication

Multitasking

Windows

iOS

Android

Education

High school diploma or equivalent

Tools

Windows OS

iOS

Android

Job description

Job Description

The ideal Assistant Service Experience Manager candidate is goal-oriented, enthusiastic about the business of fashion and has demonstrated skills in the areas of influencing, collaborating and is committed to driving results and providing an exceptional customer experience.

Responsibilities

• Demonstrate ownership of disciplines and process adoption with technology and innovation that enhance the customers experience
• Assist the Service Experience Manager in coaching an interactive team of specialists who drive education efforts through influence and coaching to ensure the adoption of new behaviors and processes
• Develop relationships with both merchandising and store teams to effectively help lead and integrate change that promotes customer driven initiatives
• Assist the Service Experience Manager with financial aspects and budgets to drive efficiencies and continuous improvement within the organization
• Assist with protecting security and privacy of customer information including education, compliance and disposition of issues
• Perform all Service Experience, Cash Room and Communication procedures as applicable

Required Qualities

• Ambition to grow as a leader and pursue future opportunities as a Department Manager
• A track record of successful results, for example, strong productivity and achievement of goals
• Strong organizational, delegation and follow-through skills
• Clear and effective written and verbal communication as well as strong interpersonal skills
• The ability to prioritize multiple tasks in a fast paced environment.
• Proficiency in multiple operating systems such as, MS Windows, iOS and Android
• A high school diploma, or equivalent (preferred)

Pay Range

$16.50 - $24.25 Hourly

Benefits

• Medical/Vision
• Dental
• Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources
• Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more.

Eligibility requirements may apply based on location, job level, classification, and length of employment.

Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_07-14_Full_Time_ES-US.pdf

Company Culture

About Us We’re a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we’re building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it. Whether you’re a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity.

CUSTOMER OBSESSED

We strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.

OWNERS AT HEART

We treat every interaction as an opportunity to make an impact and deliver excellence.

CURIOUS AND EVER CHANGING

We approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.

HERE TO WIN

We’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.

WE EXTEND OURSELVES

We treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community. Come on! Join us!