Assistant Manager - Service Experience - The Block Northway Rack

Nordstrom Inc; Pittsburgh (Allegheny County); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical/Vision Insurance

Dental Insurance

Retirement Plan

Paid Time Off

Life Insurance

Disability Insurance

Merchandise Discount

Employee Assistance Program (EAP)

Job summary

Nordstrom, Inc. in the United States is seeking an Assistant Service Experience Manager who drives customer experience and leads an interactive team of specialists.

The role emphasizes coaching, engagement with store teams, and process adoption through technology and innovation. You will assist in budgeting, protecting customer information, and performing key Service Experience and Cash Room procedures in a fast-paced retail environment.

Qualifications

• Ambition to grow as a leader and pursue future opportunities as a Department Manager.
• Track record of successful results, e.g., strong productivity and achievement of goals.
• Strong organizational, delegation and follow-through skills.
• Clear and effective written and verbal communication as well as strong interpersonal skills.
• Ability to prioritize multiple tasks in a fast paced environment.
• Proficiency in multiple operating systems such as Windows, iOS and Android.
• A high school diploma, or equivalent (preferred).

Responsibilities

• Coach a team of specialists to drive education and adoption of new behaviors and processes.
• Develop relationships with merchandising and store teams to lead and integrate change.
• Assist with budgets to drive efficiencies and continuous improvement.
• Help protect security and privacy of customer information through education and compliance.
• Perform Service Experience, Cash Room and Communication procedures as applicable.

Skills

Leadership potential

Productivity

Organization

Communication

Time management

Technical proficiency

Education

High school diploma or equivalent

Tools

Windows OS

iOS

Android

Job description

Job Description

The ideal Assistant Service Experience Manager candidate is goal-oriented, enthusiastic about the business of fashion and has demonstrated skills in the areas of influencing, collaborating and is committed to driving results and providing an exceptional customer experience.

A day in the life… Demonstrate ownership of disciplines and process adoption with technology and innovation that enhance the customers experience Assist the Service Experience Manager in coaching an interactive team of specialists who drive education efforts through influence and coaching to ensure the adoption of new behaviors and processes Develop relationships with both merchandising and store teams to effectively help lead and integrate change that promotes customer driven initiatives Assist the Service Experience Manager with financial aspects and budgets to drive efficiencies and continuous improvement within the organization Assist with protecting security and privacy of customer information including education, compliance and disposition of issues Perform all Service Experience, Cash Room and Communication procedures as applicable

You own this if you have…

• Ambition to grow as a leader and pursue future opportunities as a Department Manager
• A track record of successful results, for example, strong productivity and achievement of goals
• Strong organizational, delegation and follow-through skills
• Clear and effective written and verbal communication as well as strong interpersonal skills
• The ability to prioritize multiple tasks in a fast paced environment.
• Proficiency in multiple operating systems such as, MS Windows, iOS and Android
• A high school diploma, or equivalent (preferred)

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

$16.50 - $24.25 Hourly

Benefits

We’ve got you covered… Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away Life Insurance and Disability Merchandise Discount and EAP Resources
• Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more.

This position may be eligible for performance-based incentives/bonuses.

Eligibility requirements may apply based on location, job level, classification, and length of employment.

Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_07-14_Full_Time_ES-US.pdf

Additional Information

A few more important points... The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance.

For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site. Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.

About Us

We’re a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we’re building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it. Whether you’re a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity.

CUSTOMER OBSESSED We strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.

OWNERS AT HEART We treat every interaction as an opportunity to make an impact and deliver excellence.

CURIOUS AND EVER CHANGING We approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.

HERE TO WIN We’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.

WE EXTEND OURSELVES We treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community.

Come on! Join us!

© 2026 Nordstrom, Inc