Assistant Manager, Santana Row

LOFT; San Jose (CA); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as an Assistant Manager, where you'll play a pivotal role in shaping a vibrant store culture and enhancing customer experiences. This role is perfect for someone passionate about retail and eager to lead a team in delivering exceptional service. You'll have the opportunity to inspire associates, utilize technology for seamless shopping experiences, and support talent development. With a commitment to personal growth and community engagement, this position offers a dynamic environment where your contributions will make a real difference. If you're ready to take your career to the next level, this is the role for you!

Benefits

50% Merchandise Discount

Individual Development Support

Paid Time Off

Medical, Dental, Vision Insurance

401(k) Plan

Incentive Bonus Program

Qualifications

• 1+ year of retail management experience preferred.
• Strong customer service and technology skills are essential.

Responsibilities

• Cultivate a customer-focused environment and deliver exceptional experiences.
• Inspire and coach associates to build genuine customer connections.

Skills

Retail Management Experience

Customer Service Skills

Technology Proficiency

Business Acumen

Decision-Making Skills

Tools

Point-of-Sale System

Job description

About us

LOFT creates modern, feminine, versatile clothing for women with one common style goal: to look and feel confident wherever the day takes them. We empower women to find their authentic self-expression because feeling like yourself is always in style. Here at LOFT, we're busy styling the careers and supporting the lives of everyday optimists just like you. Express your authentic self and experience endless inspiration, all while enjoying the opportunities and benefits that help you get the most from your career, life, and wardrobe.

About the role

As Assistant Manager, you support the customer experience and shape a strong store culture for associates. Your role as a store leader is an opportunity to nurture relationships with both customers and associates.

The impact you can have

In this role, you'll have the opportunity to:

1. Cultivate a customer-focused environment that consistently delivers exceptional customer experiences.
2. Act as a leader on the sales floor and model the brand's behaviors to engage and assist customers.
3. Inspire, educate, and coach associates to leverage the brand's behaviors to create genuine customer connections.
4. Create an inclusive store environment for associates where everyone feels welcome and engaged.
5. Use technology to provide customers with a seamless omnichannel shopping experience.
6. Support the Store Manager in recruiting, hiring, and developing talent.
7. Use tools and reporting to drive operational excellence and financial discipline.
8. Build productive relationships by listening, sharing ideas, and supporting the team.

You'll bring to the role

1. 1+ year retail management experience (preferred)
2. Brings a hospitality mindset when connecting with customers and associates
3. Technology proficient and ability to operate a point-of-sale system
4. Strong business acumen and ability to implement action plans to drive results
5. Takes initiative in making thoughtful decisions.

Benefits

1. Merchandise discount across our brands: 50% off regular-priced merchandise at Ann Taylor and LOFT, plus you may also be eligible for discounts at other KnitWell Group brands.
2. Support for your individual development plus opportunity for growth within our family of brands.
3. A culture of giving back – opportunities to support our philanthropic partners that benefit local communities.
4. Medical, dental, vision insurance, and 401(k).
5. Time off – paid time off and holidays.
6. Incentive Bonus Program.

*Job offers will consider factors such as your qualifications, relevant experience, and skills. Eligibility of certain benefits and associate programs are subject to employment type and role.

Location: Store 1365-Santana Row-ANN-San Jose, CA 95128

Position Type: Regular/Full time

Equal Employment Opportunity
The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact [e-mail]. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company’s business. The Company will not revoke or alter a job offer based on an applicant’s request for reasonable accommodation.

California Pay Information: https://knitwellgroup.com/assets/CA-Posting-ANN.pdf