Assistant Store Manager, LOFT @ Santana Row

LOFT; San Jose (CA); On-site; USD 35,000 - 65,000; Full time

Job summary

An established industry player in women's fashion is seeking an Assistant Manager to enhance the customer experience and foster a vibrant store culture. This role offers a unique opportunity to engage with customers and lead associates, ensuring a welcoming environment while utilizing technology for a seamless shopping experience. You'll play a pivotal role in driving operational excellence and supporting talent development, all within a company that values individual growth and community support. If you have a passion for retail and a commitment to exceptional service, this position is perfect for you.

Benefits

50% Merchandise Discount

Individual Development Support

Paid Time Off

Medical, Dental, Vision Insurance

401(k)

Incentive Bonus Program

Qualifications

• 1+ year of retail management experience preferred.
• Strong customer service and technology proficiency required.

Responsibilities

• Cultivate a customer-focused environment delivering exceptional experiences.
• Support the Store Manager in recruiting and developing talent.

Skills

Retail Management

Customer Service

Technology Proficiency

Business Acumen

Decision Making

Tools

Point-of-Sale System

Job description

About us

LOFT creates modern, feminine, versatile clothing for women with one common style goal: to look and feel confident wherever the day takes them. We empower women to find their authentic self-expression because feeling like yourself is always in style. Here at LOFT, we're busy styling the careers and supporting the lives of everyday optimists just like you. Express your authentic self and experience endless inspiration, all while enjoying the opportunities and benefits that help you get the most from your career, life, and wardrobe.

About the role

As Assistant Manager, you support the customer experience and shape a strong store culture for associates. Your role as a store leader is an opportunity to nurture relationships with both customers and associates.

The impact you can have

In this role, you'll have the opportunity to:

1. Cultivate a customer-focused environment that consistently delivers exceptional customer experiences.
2. Act as a leader on the sales floor and model the brand's behaviors to engage and assist customers.
3. Inspire, educate, and coach associates to leverage the brand's behaviors to create genuine customer connections.
4. Create an inclusive store environment for associates where everyone feels welcome and engaged.
5. Use technology to provide customers with a seamless omnichannel shopping experience.
6. Support the Store Manager in recruiting, hiring, and developing talent.
7. Use tools and reporting to drive operational excellence and financial discipline.
8. Build productive relationships by listening, sharing ideas, and supporting the team.

You'll bring to the role

1. 1+ year retail management experience (preferred)
2. Brings a hospitality mindset when connecting with customers and associates
3. Technology proficient and ability to operate a point-of-sale system
4. Strong business acumen and ability to implement action plans to drive results
5. Takes initiative in making thoughtful decisions

Benefits

1. Merchandise discount across our brands: 50% off regular-priced merchandise at Ann Taylor and LOFT, plus you may also be eligible for discounts at other KnitWell Group brands
2. Support for your individual development plus opportunity for growth within our family of brands
3. A culture of giving back – opportunities to support our philanthropic partners that benefit local communities
4. Medical, dental, vision insurance, and 401(k)
5. Time off – paid time off and holidays
6. Incentive Bonus Program

*Job offers will consider factors such as your qualifications, relevant experience, and skills. Eligibility of certain benefits and associate programs are subject to employment type and role.

Location:

Store 1365-Santana Row-ANN-San Jose, CA 95128

Position Type:

Regular/Full time

Equal Employment Opportunity

The Company is committed to hiring and developing the most qualified people at all levels. It is our policy in all employment decisions to ensure that all associates and potential associates are evaluated on the basis of qualifications and ability without regard to sex (including pregnancy), race, color, national origin, religion, age, disability that can reasonably be accommodated without undue hardship, genetic information, military status, sexual orientation, gender identity, or any other protected classification under applicable law. We do not discriminate in any of our employment policies and practices. All associates are expected to follow these principles in all relationships with other associates, applicants, or others with whom we do business.

The Company welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the application process.

California Pay Information: https://knitwellgroup.com/assets/CA-Posting-ANN.pdf