Assistant Manager, Retail & Tech Repair Leader

Unitedsmarttech; Wyoming (MI); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Comprehensive benefits (life, vision,

Dental insurance

Health insurance

Paid time off

Training and skill development

Career growth opportunities

Job summary

uBreakiFix by Asurion is seeking an Assistant Manager to lead sales and service outcomes within our growing repair network. You will motivate technicians, ensure strong customer service, and drive the Serve, Solve, and Sell approach across daily operations.

You will train the tech team, coordinate with operations leadership, and help implement new processes while maintaining safety and efficiency. This is a full-time role with weekend availability (Mon–Sat 10:00–19:00; Sun 12:00–17:00).

Qualifications

• Demonstrated experience as a Team Leader/Supervisor.
• Sales and customer service experience recommended.
• Experience with device repair (computers, tablets, phones) required.

Responsibilities

• Drive sales and customer service metrics by motivating technicians and holding them accountable for performance.
• Train and develop the Tech team and act as point of contact for dispatched technicians.
• Apply new processes and participate in meetings with Operations leadership.
• Respect safety and perform repairs including testing after service.
• Promote the Connected Home product and the "Serve, Solve, and Sell" approach.

Skills

Team leadership

Sales experience

Customer service

Education

High school diploma

Job description

uBreakiFix by Asurion is seeking an Assistant Manager to lead sales and service outcomes within our growing repair network. You will motivate technicians, ensure strong customer service, and drive the Serve, Solve, and Sell approach across daily operations.

You will train the tech team, coordinate with operations leadership, and help implement new processes while maintaining safety and efficiency. This is a full-time role with weekend availability (Mon–Sat 10:00–19:00; Sun 12:00–17:00).