Assistant Manager, Retail Operations & Customer Service

R301US Hibbett Retail, Inc.; La Habra (CA); On-site; USD 30,000 - 34,000; Full time

Job summary

Hibbett I City Gear in La Habra, CA is seeking an Assistant Manager to support store operations and customer service excellence. The role reports to the Store Manager and will oversee merchandising, scheduling, training, and general administration in a fast-paced environment.

The position emphasizes ownership in the manager's absence and a strong commitment to outstanding service. Ideal candidates bring retail experience, 1-3 years in customer service, and solid interpersonal and communication

Qualifications

• Experience in retail environment is preferred.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.

Responsibilities

• Assist the Store Manager in controlling the assets of Hibbett I City Gear.
• Consult with Store Manager to establish action plans for selling, restocking, merchandising, ordering, and scheduling.
• Assume the store in the Store Manager's absence.
• Support personnel recruiting, training, and evaluation.
• Provide guidance to employees and customers across departments.
• Monitor inventory, sales statistics, and expenses to maintain profitability.
• Direct staff to ensure department responsibilities and standards.
• Keep Store Manager informed about inventory movement and customer trends.
• Maintain high-quality customer service and promote merchandise.
• Perform general administrative duties and learn Store Manager responsibilities.
• Promote and sell services and merchandise offered by Hibbett I City Gear.
• Uphold all company policies, procedures, and standards.
• Protect assets and financial information by ensuring internal controls and reporting fraud risk.

Skills

Customer service

Interpersonal skills

Team leadership

Communication

Job description

Hibbett I City Gear in La Habra, CA is seeking an Assistant Manager to support store operations and customer service excellence. The role reports to the Store Manager and will oversee merchandising, scheduling, training, and general administration in a fast-paced environment.

The position emphasizes ownership in the manager's absence and a strong commitment to outstanding service. Ideal candidates bring retail experience, 1-3 years in customer service, and solid interpersonal and communication