Assistant Manager Retail Full Time

Planet Fitness; Owensboro (KY); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking an Assistant General Manager to enhance gym operations and ensure a welcoming environment for members. This role involves recruiting and training a high-performing team, overseeing customer service, and maintaining facility standards. Ideal candidates will possess strong customer service and supervisory skills, with a passion for the fitness industry. Join this dynamic team to help create a positive and supportive atmosphere, while also enjoying opportunities for advancement and personal growth.

Benefits

Disability Insurance

401(k)

401(k) Matching

Performance Bonus

Dental Insurance

Employee Discounts

Health Insurance

Paid Time Off

Parental Leave

Training & Development

Qualifications

• Experience in customer service, ideally in the fitness industry.
• Solid supervisory and listening skills are crucial.

Responsibilities

• Assist in recruiting and training staff to ensure a high-performing team.
• Oversee member services to guarantee an exceptional experience.
• Manage cleanliness and maintenance of the facility.

Skills

Customer Service Skills

Supervisory Skills

Problem Resolution Skills

Basic Computer Proficiency

CPR Certification

Education

High School Diploma or GED

Tools

Microsoft Suite

Job description

Benefits:

• Disability (Short term & Long term)
• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development
• Vision insurance
• Wellness resources

Job Summary

The Assistant General Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club.

Essential Duties and Responsibilities

• Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
• Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
• Assist with Staff Management and provide backup support to Club Manager as needed.
• Assist in scheduling and supervising staff
• Member service oversight - Ensuring staff is providing a superior customer experience at all times.
• Assist in resolving or escalating employee issues or concerns.
• Involved in all front desk related activities
• Answer phones in a friendly manner and assist callers with a variety of questions
• New member sign-up.
• Take prospective members on tours.
• Facilitate all member requests, issues and questions.
• Assist in overseeing cleanliness and maintenance of facility.
• Assist in ordering of supplies using specific budget based on club requirements.
• Assist in tracking statistics and reports (weekly, monthly, and annually).
• Backup support for any employee who is absent.
• Candidate should expect to work five days per week, and approximately a 40-to-45-hour work schedule depending on hourly or salary status.

Qualifications/Requirements

• Superior customer service skills, preferably in the fitness industry.
• Experience working as a Member Service Representative at Planet Fitness is preferred but not required.
• Solid supervisory, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Hard working, enthusiastic and energetic!
• Strong problem resolution skills.
• Current CPR Certification required. (Can complete upon hire)
• High school diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking with clients and other staff members in person or on the phone during shift.
• Must be able to occasionally lift up to 75 lbs.
• Will occasionally encounter toxic chemicals during shift. (training and protective equipment are provided for your safety)