Assistant Manager Retail Full Time

Sun Tan City - Metallic Tan; Frankfort (KY); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance & Disability

PTO & 7 Holidays

Flexible Scheduling

401(k) with Company Match

Daily Pay

Employee Discounts

Training & Development

Casual Dress Code

Free Work Shirt

Free Gym Access

Free Tanning

Free Wellness Spa Services

Wellness Program Reimbursement

Exclusive Discounts at Outside Retail

Advancement to GM role (starting 50K+)

Job summary

Planet Fitness in Frankfort, KY is seeking an Assistant General Manager to assist in overseeing gym operations and delivering an exceptional, judgement-free member experience. Ideal candidates have retail or gym management experience, strong customer service skills and a passion for team leadership.

The role offers pathways to advancement into a General Manager position with a starting salary around 50K plus bonuses, plus comprehensive benefits and a flexible schedule.

Qualifications

• Excellent customer service skills and a track record of delivering great member experiences.
• Strong supervisory, coaching and leadership abilities.
• Proficient in Microsoft Office; ability to manage schedules and reporting.
• Current CPR certification (can be completed on hire).

Responsibilities

• Assist in recruiting, hiring, training and developing staff.
• Maintain a welcoming atmosphere and ensure exceptional member service.
• Back up Club Manager and support staff scheduling.
• Oversee front desk activities and member sign-ups.
• Handle member tours and inquiries; resolve issues.
• Ensure cleanliness and maintenance of the club.
• Assist with supplies, budgeting and weekly/monthly reporting.

Skills

Customer service

Supervisory experience

Microsoft Office

CPR Certification

Education

High School Diploma or GED

Job description

Equal access to programs, services and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should send an email to [e-mail]. NOTE: This email is for accommodation requests ONLY. Any other inquiries will not receive a response.

Job Description

The Assistant General Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional “Judgement-Free” member experience as well as a financially successful club. We're looking for motivated leaders to join our management team at Planet Fitness. If you have retail management experience, strong customer service skills, and a passion for team leadership, this is your opportunity to grow your career.

Top Benefits and Perks

• Opportunity for future advancement into a General Manager position which has a starting salary of 50K+ Bonuses.
• Health Insurance options (Medical, Dental, Vision)
• Life Insurance & Disability Coverage options
• Paid Time Off (PTO) & 7 Paid Holidays off per year
• Flexible Scheduling
• 401(k) with Company Match
• Daily Pay Options
• Employee Discounts on Products and Services
• Professional Development & Training
• Casual Dress Code & Free Work Shirt options yearly.
• Free Gym Access
• Free Tanning
• Free Wellness Spa Services
• Employee Wellness Programs w/yearly $125 reimbursement option
• Exclusive Discounts at Outside Retailers

Essential Duties and Responsibilities

• Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
• Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
• Assist with Staff Management and provide backup support to Club Manager as needed.
• Assist in scheduling and supervising staff.
• Member service oversight - Ensuring staff is providing a superior customer experience at all times.
• Assist in resolving or escalating employee issues or concerns.
• Involved in all front desk related activities.
• Answer phones in a friendly manner and assist callers with a variety of questions.
• New member sign-up.
• Take prospective members on tours.
• Facilitate all member requests, issues and questions.
• Assist in overseeing cleanliness and maintenance of facility.
• Assist in ordering of supplies using specific budget based on club requirements.
• Assist in tracking statistics and reports (weekly, monthly, and annually).
• Backup support for any employee who is absent.
• Candidate should expect to work five days per week, and approximately a 40-to-45-hour work schedule depending on hourly or salary status.

Qualifications / Requirements

• Superior customer service skills, preferably in the fitness industry.
• Experience working as a Member Service Representative at Planet Fitness is preferred but not required.
• Solid supervisory, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Hard working, enthusiastic and energetic!
• Strong problem resolution skills.
• Current CPR Certification required. (Can complete upon hire)
• High school diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking with clients and other staff members in person or on the phone during shift.
• Must be able to occasionally lift up to 75 lbs.
• Will occasionally encounter toxic chemicals during shift. (training and protective equipment are provided for your safety)
• Ability to work independently and alone during shifts as business needs require.