Assistant Manager of Repair Maintenance

Holiday Inn Club Vacations; Kissimmee (FL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Weekly Pay

Matching 401K

EAP – Employee Assistance Program

PTO - Paid Time Off

Travel Benefits, Discounts & FREE Vac

Tuition Reimbursement & Continuing Ed

Outstanding Company Culture

Job summary

Holiday Inn Club Vacations is seeking an Assistant Manager of Engineering at Orange Lake Resort in Kissimmee, FL. The role oversees guest unit maintenance, facilities maintenance, grounds, fleet and laundry operations to ensure safe, high-quality assets and guest experiences.

The position emphasizes leadership, budget awareness, vendor management and adherence to safety policies, with a focus on continuous improvement in guest satisfaction and asset lifetime.

Qualifications

• High school diploma required.
• College degree or trade training in the engineering discipline preferred.
• 2 years hospitality maintenance engineering technician experience.

Responsibilities

• Develop PDPs, evaluate and coach maintenance technicians and grounds personnel.
• Analyze staffing, targets and resources to achieve results; assist with engagement plans and succession planning.
• Demonstrate Brandhearted leadership; seek guest feedback to improve satisfaction and resolve issues.

Skills

Maintenance engineering

Project management

English communication

Customer service

Microsoft Office

Education

High school diploma

College degree or trade training in engineering

Tools

Microsoft Office

Job description

Orange Lake Resort
Kissimmee, FL 34747, USA

Description

At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.

ThisAssistant Manager of Engineering will be responsible for bringing the brand promise to life through excellence in some or all facets of asset management. This position serves as a guest advocate and key advisor to the Manager, Director, or General Manager, and assists in leading the operation of guest unit maintenance engineering, facilities maintenance, grounds, housekeeping partnership, fleet, warehouse, and/or laundry departments. Success in this role is measured primarily by onsite and post-stay guest survey responses evaluating the quality of the facilities and the life of and safe operation of assets.

COMPANY BENEFITS:

• Weekly Pay
• Matching 401K
• EAP – Employee Assistance Program
• PTO - Paid Time Off
• Travel Benefits, Discounts & FREE Vacations through our ClubGo Program
• Tuition Reimbursement & Continuing Education Courses
• Outstanding Company Culture

ESSENTIAL DUTIES AND TASKS

• Development of PDPs, evaluation and active coaching to develop Brandhearted maintenance technicians and grounds personnel. Demonstrate a culture of learning and mentorship for continual performance development
• Analyze and recommend adjustments to staffing, performance targets and resources to achieve results. Assist with the management of department engagement plans, talent review and succession planning.
• Demonstrate Brandhearted leadership by putting the brand at the center of all business decisions. Regularly seek and use guest feedback to build relationships with guests and drive continuous improvement in guest satisfaction. Ensure all special needs/requests of guests of all types are fulfilled. Respond to and follow up on all problem resolution cases.
• Assists in the execution of pre-established programs and priorities for unit maintenance, facilities maintenance, fleet management, grounds care, warehouse operations, housekeeping partnership, and/or laundry facility operations.
• Assists in teaching and inspecting quality delivery of preventative care and maintenance repair programs, including non-permitted electrical, plumbing, electro-mechanical automation, and appliance repairs. Assists in the management of contracts with outsourced vendors for regulated skills.
• Execute pre-defined programs and policies within assigned area and teams that maintain a safe and secure environment for guests, team members and resort assets in compliance with owner’s policies and procedures, and regulatory requirements.
• Assist with implementing maintenance strategies, programs, strategies, standards, and ways of working that make the most of our assets.
• Assists in the compliance to energy programs.
• Assist with the development of departmental budgets and allocation of resources to meet financial goals.
• Operate department successfully within budgetary guidelines.

EDUCATION and/or EXPERIENCE

• High school diploma required
• College degree or trade training in the engineering discipline preferred
• 2 years hospitality maintenance engineering technician experience

CERTIFICATES, LICENSES, REGISTRATIONS

• May require certain current state certification or licensing

QUALIFICATIONS

• Working knowledge of maintenance engineering techniques
• Demonstrated basic project management
• Strong demonstrated written and verbal communications skills in English required
• Demonstrated exceptional personal service delivery and problem resolution skills
• Novice level mastery of Microsoft Office products.
• Demonstrated ability to anticipate, prevent and solve problems in a fast-paced setting
• Demonstrated professional verbal and written communication and presentation skills. English required.

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

#INDRO3

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.