ASSISTANT MANAGER OF INVESTIGATIONS

State of Arizona; Phoenix (AZ); Remote; USD 67,000 - 69,000; Full time

Benefits offered by this job

Sick leave

Vacation with 10 paid holidays

Health insurance

Retirement plan

Life insurance and long-term-disabilty

Job summary

ARIZONA MEDICAL BOARD in Phoenix, AZ is seeking an Assistant Manager of Investigations to support the Manager of Investigations in coordinating department administration, conducting investigations, and improving workflows. The role involves reviewing complaints, preparing notices, and guiding staff through case processes while ensuring compliance with statutes and board policies.

This position offers potential remote work within Arizona, a flexible work culture, and opportunities to drive

Qualifications

• Knowledge of Arizona Revised Statutes and Medical Practice Act.
• Microsoft Word/Excel and Adobe products.
• Medical/Legal terminology.
• Investigative principles, practices, and techniques, preferably in a regulatory or licensing environment.
• Arizona statutes, administrative rules, and procedures governing the Board's Investigative and disciplinary processes.
• Case management systems and data tracking methods.
• Principles of supervision, workflow management, and process improvement.

Responsibilities

• Assists with onboarding/offboarding of employees and training new staff.
• Conducts investigations of licensed physicians and physician assistants in AZ.
• Monitors investigation progress, prepares reports, and escalates where needed.
• Evaluates new tools and technology to improve efficiency.
• Helps develop policies and communicates department practices.

Job description

ARIZONA MEDICAL BOARD

To protect public safety through the judicious licensing, regulation and education of all allopathic physicians.

ASSISTANT MANAGER OF INVESTIGATIONS

Job Location:

Address: 1740 West Adams Street, Suite 4000

Phoenix, Arizona 85007

Posting Details:

Salary: $67,000.00 - $68,500.00 Annually

Grade: 22

Closing Date: November 23, 2026

Job Summary:

The Assistant Manager of Investigations supports the Manager of Investigations in assisting with department administration and team support, conducting investigations, assisting with investigations timeline audits, assists with process improvement and technology research, assists with strategy and policy related to investigative operations, workflows, and case outcomes, and assists with department meetings.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Job Duties:

• Assists with employees on and off-boarding, including scheduling interviews, completed administrative forms and on-boarding materials, meeting and working with new hires upon arrival at the agency; ensures standard operating procedures, including templates, are current and appropriate throughout different positions within the department; and assists with providing training to new and existing staff, when applicable.
• Conducts investigations of allopathic physicians and physician assistants licensed in Arizona related to quality-of-care and professional conduct allegations in order to be apprised of and establish/maintain foundational knowledge of the investigation process; duties include reviewing complaints, identity allegations, preparing notice letters, and determine appropriate medical records or supporting documents to request subpoenas, correspond with complainant and respondent.
• Reviews cases per quarter for each investigator to determine case progression in alignment with the investigation timeline; tracks results and provides to manager; reviews case management reports and metrics to identify delays, bottlenecks, and cases requiring escalation, and communicates findings to the Manager; and works with Manager or Investigative staff to resolve barriers to case completion and ensure accurate, current case documentation.
• Researches, evaluates, and recommends programs, software, and tools that could be tested to increase the efficiency of investigations; coordinates with department staff, IT, outside vendors, and the manager to plan, pilot, implement, and evaluate selected tools; and gathers feedback and measures results to determine whether new tools improve efficiency, quality, and timeliness.
• Assists in developing strategies to improve investigative operations, workflow, and case outcomes; reviews and recommends revisions to department policies to reflect statutory changes, audit recommendations, and best practices; and promotes transparent communication of department practices to staff and offers consultation and guidance to investigators on case-related questions.
• Schedules and operates the pre-board meeting reviews with staff; acts as the designated back-up for the Managers at Board meetings, including or responding to questions on investigative matters as assigned.

Knowledge, Skills & Abilities (KSAs):

• Knowledge of:
  • Arizona Revised Statutes and Medical Practice Act;
  • Microsoft Word/Excel and Adobe products;
  • Medical/Legal terminology;
  • Investigative principles, practices, and techniques, preferably in a regulatory or licensing environment;
  • Arizona statutes, administrative rules, and procedures governing the Board's Investigative and disciplinary processes;
  • Case management systems and data tracking methods;
  • Principles of supervision, workflow management, and process improvement.
• Skills in:
  • Writing clear, accurate, and well-organized investigative reports and correspondence;
  • Analyzing case data and reports to identify trends and performance;
  • Using case management databases, Microsoft Office, and other technology tools;
  • Evaluating and implementing new technology or workflow solutions;
  • Leadership and management skills;
  • Communicating effectively, and providing exceptional customer services, working as a team, and multi-task in a fast-paced public service setting.
• Ability to:
  • Lead a team;
  • Manage multiple priorities and deadlines while shifting between case work and administrative responsibilities;
  • Prioritize tasks, analyze needs and coordinate with multiple stakeholders;
  • Exercise sound judgment, maintain confidentiality, and act with discretion of sensitive matters;
  • Collaborate with and provide guidance to staff, and represent the Manager in their absence.

Selective Preference(s):

• Billing/Coding knowledge and experience (Certification preferred)
• CLEAR Basic, CLEAR Specialized, AIM CMBI (or in process)

Pre-Employment Requirements:

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply:Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits:

• Sick leave
• Vacation with 10 paid holidays per year
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program)
• Health and dental insurance
• Retirement plan
• Life insurance and long-term disability insurance
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page.

Retirement:

• Positions in this classification participate in the Arizona State Retirement System (ASRS)
• Please note, enrollment eligibility will become effective after 27 weeks of employment

Contact Us:

If you have any questions please feel free to contact Rose Ibe at [e-mail].