Assistant Manager: Nordic Center

Vail Resorts; Leavenworth (WA); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Ski passes for employees

Employee discounts on lodging/gear

401(k) Retirement Plan

Employee Assistance Program

Job summary

The Stevens Pass Nordic Center within Vail Resorts seeks an Assistant Manager for the upcoming winter season. You will deliver high-quality guest and employee experiences while supporting Nordic Center operations.

Responsibilities include overseeing scheduling, trail maintenance, staff performance, and guest service excellence in a high alpine environment. This full-time role requires a one-year Nordic Center background and strong English communication.

Qualifications

• Fluent in all aspects of the English language.
• Minimum of one year working in a Nordic Center or similar field.
• Familiar with both Classic and Skate Nordic disciplines.

Responsibilities

• Oversee and run all aspects of Nordic operations including Scheduling, trail inspection and maintenance, ancillary business and administrative duties.
• Manage and deliver employee performance through feedback sessions, mid-season and end of season evaluations.
• Work with the Skier Services Senior Manager and SRS Manager to support and achieve Guest Experience targets for the success of the overall Nordic Center.
• Monitoring telephone and email communications and responding to guest requests in a timely, courteous, and professional manner.
• Resolve guest complaints by utilizing guest service guidelines and accommodate special requests when appropriate.
• Understand, lead and model safety standards within the department.
• Ensure staff are knowledgeable and adhere to company policies and procedures, and work schedules expectations.
• Communicate effectively with leadership, peers and other departments to create an environment of support and trust that will benefit staff and guests.
• Understand, lead and model the Company’s mission, vision and values.
• Any other duties as assigned.

Skills

Guest service

Teamwork

Communication

Safety awareness

Fluent English

Education

High school diploma or equivalent

Job description

Now hiring for winter 2026/27 - Cooks, Drivers, Instructors & more.

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Employee Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

The Stevens Pass Nordic Center has a full-time position available for an Assistant Manager for the upcoming winter season! The Nordic Center Assistant Manager is responsible for delivering high-quality guest and employee experiences while supporting the overall success of the Nordic Center operations.

Job Specifications:

• Starting Wage:$25.00 - $28.60
• Employment Type:Winter Seasonal 2026/2027
• Shift Type:Full Timehours available
• Minimum Age:At least 18 years of age
• Housing Availability:No

Job Responsibilities:

Duties include, but are not limited to, the following:

• Oversee and run all aspects of Nordic operations including Scheduling, trail inspection and maintenance, ancillary business and administrative duties.
• Manage and deliver employee performance through feedback sessions, mid-season and end of season evaluations.
• Work with the Skier Services Senior Manager and SRS Manager to support and achieve Guest Experience targets for the success of the overall Nordic Center.
• Monitoring telephone and email communications and responding to guest requests in a timely, courteous, and professional manner.
• Resolve guest complaints by utilizing guest service guidelines and accommodate special requests when appropriate.
• Understand, lead and model safety standards within the department.
• Ensure staff are knowledgeable and adhere to company policies and procedures, and work schedules expectations.
• Communicate effectively with leadership, peers and other departments to create an environment of support and trust that will benefit staff and guests.
• Understand, lead and model the Company’s mission, vision and values.
• Any other duties as assigned.

Job Requirements:

• High school diploma or equivalent
• Minimum of one year working in a Nordic Center or similar field
• Fluent in all aspects of the English language
• Familiar with both Classic and Skate Nordic disciplines
• Must be able to work in a high alpine environment
• Must have excellent guest service and communication skills
• Must work well in a team
• Must be able to work flexible schedule including weekends, weekdays, & holidays
• Offers may be contingent upon a post offer background check and reference checks

The expected pay range is$25.00 - $28.60. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.