Assistant Manager - Merritt

ResProp Management; Charlotte (NC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Medical, Dental, & Vision Benefits

401(k) retirement plan

Competitive Paid Time Off

Discounted rent at properties

Profit Sharing opportunities

Job summary

ResProp Management is seeking a Leasing Supervisor to lead the leasing consultants, drive occupancy, and manage the lease process from tour to move-in. You will oversee rent postings and ensure timely responses to resident needs, while coordinating events and training to boost retention.

The role requires strong communication, a customer-service mindset, and experience with property management software. Location: Charlotte, NC; on-site position with weekend availability.

Qualifications

• At least one year of leasing experience in residential property management.
• Ability to work a varied schedule including weekends and holidays as required.
• Cheerful attitude and focused on customer service.
• Strong written and verbal communication skills.
• Tech savvy - able to learn/work with property management applications.
• Strength in Sales / Leasing / Closing / Delinquency Management / Renewal Management.

Responsibilities

• Leads as a supervisor for leasing consultants and motivates the team to reach occupancy goals.
• Maintain resident ledgers, posting rent payments and issuing charges.
• Initiate lease violations, late notices, and evictions as needed.
• Assist Property Manager with accounting month-end tasks.
• Support from tour to move-in, closing the sale and inspecting apartments for move-in quality.
• Understand property features to match prospective residents' needs.
• Build relations with residents and respond to needs and concerns promptly.
• Promote retention by timely responses to complaints and requests.
• Plan and organize resident events with teammates; provide on-the-job training.
• Visually inspect property areas daily for cleanliness and readiness.

Skills

Sales / Leasing

Closing

Delinquency Management

Renewal Management

Communication skills

Tech savvy

Customer service

Team leadership

Education

Bachelor's degree preferred

Tools

Property management software

Job description

ResProp Management helps people find apartment homes and builds communities. We are a multi-family property management company that serves people, community residents and owners. We got our start in 2010, have grown to over 20,000 units and we are continuing to grow daily. We owe our success to our focus on servant leadership, and our commitment to hiring top talent from both inside and outside the multifamily industry.

What You'll Be Doing

• Serves as a leader for the leasing consultants by applying creative sales strategies to motivate the team and reach occupancy goals
• Maintain resident ledgers including posting rent payments and issuing charges, concessions and final account statements
• Initiate all necessary lease violations, late rent notices, and evictions as needed
• Assist Property Manager with Accounting Month End
• Assist with the leasing process from tour to move-in including closing the sale, completing lease documents and inspecting apartments to ensure the residents have an excellent move-in experience.
• Understand the value of the property features as they relate to the prospective resident's needs.
• Support occupancy and retention goals by following up with potential and current residents.
• Build relationships with residents through courteous and timely response to needs and concerns.
• Promote resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues.
• Work with other teammates to plan and organize resident events.
• Train and develop other teammates (provide on-the-job training to leasing consultants and schedules company training).
• Visually inspect/prepare the entire property (office, models, compactor, vacants, curb appeal and amenity areas) daily for cleanliness. Inspect and touch up model and vacant units. Responsible for maintaining work area and office cleanliness.
• Responsible for in-house bad debt collections
• Assists in managing the client/owner relationship by meeting with the owners, conducting community tours, providing updates and information about the community’s performance, and responding to owner requests as needed.
• Processes resident move-outs by reviewing lease terms and notice requirements, applying appropriate deposit and lease cancellation fees, if applicable, and processing the disposition in accordance with established procedures and legal requirements.

What You Must Have

• At least one year of leasing experience in residential property management
• Ability to work a varied schedule including weekends and holidays as required
• Cheerful attitude and focused on customer service
• Strong written and verbal communication skills
• Tech savvy - able to learn/work with property management applications
• Strength in Sales / Leasing / Closing / Delinquency Management / Renewal Management

What's Nice To Have

• Bachelor's degree preferred
• Bilingual English and Spanish

Benefits

Our compensation & benefits package is designed to reward long-term career growth. Your total compensation can and should grow as you progress with the company. We evaluate performance and provide direct feedback to all teammates throughout the year, and ensure that compensation matches the role and performance. In addition, we offer the following:

• Competitive salary
• Medical, Dental, & Vision Benefits
• 401(k) retirement plan
• Competitive Paid Time Off
• Discounted rent at any properties owned by ResProp Management
• Opportunities for Profit Sharing

Employment Eligibility Requirements

• Applicants will be required to pass a background check, and reference check prior to their first day to verify their employment eligibility