Assistant Manager| Little Mama's Italian

Little Mama's Italian Kitchen; Charlotte (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

Little Mama’s Italian Kitchen in Charlotte, NC, is seeking an Assistant Manager to support the General Manager in daily restaurant operations, coach the team, and ensure warm hospitality and outstanding service.

This hands-on leadership role suits someone who thrives in a fast-paced, full-service environment and is passionate about food, people, and delivering exceptional results.

Qualifications

• 2–3+ years of restaurant leadership experience in a full-service, high-volume environment.
• Commitment to quality, consistency, and hospitality.
• Understanding of scheduling, inventory, and team development.
• Working knowledge of food safety and sanitation standards.
• Strong communication and problem-solving skills.
• Ability to thrive under pressure and remain calm.
• Ability to work evenings, weekends, and holidays.

Responsibilities

• Support the General Manager in overseeing all daily restaurant operations
• Lead by example in delivering genuine hospitality and maintaining guest-first culture
• Supervise and motivate hourly team members to meet service and quality standards
• Assist in staffing needs including interviewing, onboarding, training, and scheduling
• Help manage inventory, ordering, and vendor relationships
• Monitor and enforce health, sanitation, and safety standards per county regulations
• Resolve guest concerns and feedback promptly and professionally
• Contribute to achieving financial goals through labor control, food cost awareness, and operational efficiency

Skills

Restaurant leadership

Team coaching

Guest hospitality

Communication

Problem solving

Job description

Assistant Manager| Little Mama’s Italian

At Little Mama’s Italian, we honor the traditions of old-world Italian cooking with a fresh, modern twist — all served from a high-volume, scratch-made kitchen. As an Assistant Manager, you’ll support the General Manager in leading day-to-day operations, coaching the team, and ensuring that every guest enjoys warm hospitality, outstanding service, and an unforgettable meal.

This is a hands-on leadership role ideal for someone who thrives in a fast-paced, full-service environment and is passionate about food, people, and delivering exceptional results.

Key Responsibilities:

• Support the General Manager in overseeing all daily restaurant operations
• Lead by example in delivering genuine hospitality and maintaining Little Mama’s guest-first culture
• Supervise and motivate hourly team members to meet service and quality standards
• Assist in staffing needs including interviewing, onboarding, training, and scheduling
• Help manage inventory, ordering, and vendor relationships
• Monitor and enforce health, sanitation, and safety standards in accordance with county regulations
• Resolve guest concerns and feedback promptly and professionally
• Contribute to achieving financial goals through labor control, food cost awareness, and operational efficiency

Qualifications & Requirements:

2–3+ years of restaurant leadership experience, in a full-service, high-volume environment

Commitment to quality, consistency, and hospitality

Solid understanding of restaurant operations including scheduling, inventory, and team development

Working knowledge of food safety and sanitation standards

Strong communication and problem-solving skills

Ability to thrive under pressure and maintain a calm, focused presence

Comfortable working on your feet for extended periods (10–12-hour shifts)

Able to work evenings, weekends, and holidays as needed

Must be able to bend, stoop, and lift up to 25lbs

ServSafe Certification a plus

Why Work at Little Mama’s Italian?

We’re more than just a restaurant — we’re a celebration of family, tradition, and unforgettable meals. At Little Mama’s, our team takes pride in preparing scratch-made dishes in a fast-paced, high-energy environment. As Assistant Manager, you’ll grow your leadership skills, support a passionate team, and help uphold the FS Food Group legacy of hospitality and excellence.

Little Mama’s Italian Kitchen is inspired by the old classic Italian restaurants in New England from the 60s and 70s. Really well done classics, without pretense. A stiff cocktail and a bowl of fresh pasta or a knob of just-made mozzarella are the simple but elegant menu items to look out for here. But the broiled steak will bowl you over too.