Assistant Manager: Lift Experience- Hourly

Vail Resorts; Paoli (IN); On-site; USD 34,000 - 44,000; Part time

Benefits offered by this job

Free employee passes

Discounted lift tickets for friends/fm

Free ski lessons

40% lodging discounts

401(k) retirement plan

Employee Assistance Program

Training and development

Job summary

Vail Resorts is hiring for a Lift Experience Assistant Manager (M1) to lead Lift Leads and Operators, oversee daily lift operations, and manage staffing, training, and safety compliance at winter resorts.

The role reports to Mountain Operations and includes labor planning, budgeting support, and development of high-performing teams in a guest-focused environment.

Qualifications

• Requires High School Diploma or GED.
• Minimum 2 years supervisory experience.
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Fluent English; strong guest service mindset.

Responsibilities

• Schedule, supervise, and monitor daily lift operations.
• Lead training and onboarding for Lift Leads and Operators.
• Support labor management, budgeting, and department planning.
• Uphold safety standards and guest service expectations.

Skills

Microsoft Office

Guest service

Leadership

Supervisory

Communication

Education

High School Diploma or GED

Job description

Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Employee Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

To Learn More, please review the Benefits Eligibility Summary (https://jobs.vailresortscareers.com/content/Perks-and-Benefits/?locale=en_US)

Job Summary:

The Lift Experience Assistant Manager (M1) is responsible for the scheduling, training, supervision, and development of Lift Experience Leads and Lift Operators. Reporting directly to the Manager of Mountain Operations, this position oversees daily lift operations, ensures proper staffing levels, and leads all department training and onboarding programs. The Assistant Manager plays a key leadership role in hiring, coaching, employee performance management, safety compliance, and guest service standards while fostering a positive, accountable, and high-performing team culture. This role also assists with labor management, budgeting, inventory oversight, and departmental planning to support safe and efficient resort operations.

Job Specifications:

• Starting Wage: $25.00- $32.14
• Employment Type: Winter Seasonal 2026/2027
• Shift Type: Full Time hours available
• Minimum Age: At least 18 years of age
• Housing Availability: No

Job Responsibilities:

• Demonstrate exemplary attendance, punctuality, professionalism, and reliability at all times.
• Serve as a role model for Lift Experience employees by consistently upholding company standards, policies, and expectations.
• Schedule, supervise, and monitor the daily operation of all lifts while ensuring safe and efficient operations.
• Ensure appropriate staffing levels are maintained and address operational needs as they arise.
• Maintain compliance with all timekeeping, labor, and payroll procedures, including proper clock-in, clock-out, and sign-in/sign-out processes.
• Participate as a member of the resort leadership team and represent the Lift Operations Department in meetings and operational planning discussions.
• Promote and model exceptional guest service while ensuring departmental compliance with guest service standards.
• Train, coach, mentor, and develop both new and returning employees to support departmental success.
• Provide ongoing performance feedback, conduct employee evaluations, support goal setting, and recognize employee achievements.
• Hold team members accountable to company policies, procedures, and operational standards through consistent coaching and corrective action when necessary.
• Support leadership development for Leads and assist in developing future department leaders.
• Ensure compliance with all company safety standards, ANSI requirements, OSHA regulations, and operational procedures.
• Coordinate daily, seasonal, opening, and closing operational responsibilities within the department.
• Assist with strategic planning, budgeting, labor management, and expense control for the department.
• Maintain a safe, organized, professional, and productive work environment.
• Lead by example in decision-making, communication, accountability, and overall job performance.

Job Requirements:

Required:

• High School Diploma or GED
• Minimum of 1 year previous Lift Operations or Lift Maintenance experience
• Minimum of 2 years supervisory experience
• Valid Driver’s License
• Proficient in Microsoft Office Suite, specifically Word, Excel, Outlook & PowerPoint
• Speak, read and write in fluent English
• Previous guest service experience.
• Flexible schedule, weekends and holidays required especially during peak times.
• Strong guest service skills, attention to detail, professionalism and timeliness.
• Ability to lift up to 50 pounds

Preferred:

• Ability to ski or snowboard at a minimum level 6.

The expected pay range is $25.00- $32.14. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.