Assistant Manager: Lift Experience- Hourly

Vail Resorts; Lewisberry (PA); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Free passes

Discounted lift tickets

Free ski lessons

Lodging discounts

401(k) Retirement Plan

Employee Assistance Program

Training and development

Job summary

Roundtop Mountain Resort is seeking a motivated safety-driven leader to join our Lift Experience team as Assistant Manager. This winter seasonal role oversees lift operations, coaching leads and operators, and ensuring safe, efficient guest experiences on and off the mountain.

You’ll lead by example in a fast-paced outdoor setting, hire and develop frontline staff, manage scheduling, and partner with departments to deliver world-class hospitality while upholding safety and compliance standards.

Qualifications

• High School Diploma or GED equivalent.
• Minimum 2 years of mountain operations, lift operations, or related resort operations experience.
• Previous experience leading, training, or mentoring employees.
• Strong guest service and interpersonal communication skills.
• Ability to work outdoors in varying weather conditions.
• Proficiency with Microsoft Office, Workday, Gensuit and other Vail applications.

Responsibilities

• Guest Experience Leadership and safety.
• Champion an exceptional guest experience by ensuring safe, friendly, and efficient lift and scanning operations.
• Serve as a visible leader throughout the mountain, greeting guests and addressing concerns.
• Respond to guest questions, complaints, and service recovery opportunities professionally.
• Promote a welcoming and inclusive environment reflecting the resort's hospitality.
• Partner with other departments to ensure a seamless guest journey from arrival through lift access.

Skills

Leadership experience

Guest service

Communication

Decision making

Outdoor work

Education

High school diploma or GED

Tools

Microsoft Office

Workday

Gensuit

Job description

Date: Sep 8, 2026

Location: Lewisberry, PA, US

Company: Roundtop Mountain Resort

Shift Type: Winter Seasonal 2026/2027

Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Employee Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development

Roundtop Mountain Resort is seeking a motivated safety-driven leader focused on both employee and guest experiences, to join our Lift Experience team as an Assistant Manager, Lift Experience. This is a winter seasonal hourly leadership position that plays a critical role in delivering exceptional guest experiences while ensuring the safe, efficient, and professional operation of lift loading, unloading, and ticket scanning operations throughout the resort.

The Assistant Manager provides direct leadership and support to Lift Experience Team Leads, Lift Operators, and Scanning Attendants, fostering a culture centered on safety, accountability, employee engagement, and world-class guest service. This position is responsible for supervising daily operations, coaching and developing employees, supporting staffing and scheduling efforts, addressing guest concerns, and ensuring compliance with all company and regulatory safety standards.

The ideal candidate is a strong communicator who thrives in a fast-paced outdoor environment, leads by example, builds high-performing teams, and is passionate about creating memorable experiences for both guests and employees.

Job Specifications

• Starting Wage: $25.00/Hr - $32.14/Hr
• Employment Type: Winter Seasonal 2026/2027
• Shift Type: Full Time hours available
• Minimum Age: At least 18 years of age
• Housing Availability: No

Job Responsibilities

• Guest Experience Leadership
• Champion an exceptional guest experience by ensuring safe, friendly, and efficient lift and scanning operations.
• Serve as a visible leader throughout the mountain, greeting guests and proactively addressing concerns.
• Respond to guest questions, complaints, and service recovery opportunities in a professional and timely manner.
• Promote a welcoming and inclusive environment that reflects Roundtop Mountain Resort's commitment to hospitality.
• Partner with other departments to ensure a seamless guest journey from arrival through lift access and on-mountain experiences.

Employee Experience & Leadership

• Directly hire and supervise Lift Experience Leads, Lift Operators, and Scanning Attendants.
• Foster a culture of engagement, accountability, recognition, and inclusion.
• Coach, mentor, and develop employees to improve performance, confidence, and leadership skills.
• Conduct daily assignments, operational briefings, and safety meetings.
• Provide ongoing performance feedback, recognition, coaching, and corrective action when necessary.
• Assist with recruiting, onboarding, training, and retention initiatives.
• Support the professional development of frontline leaders and identify future leadership talent.

Lift & Scanning Operations

• Oversee daily lift operations and ticket scanning functions to ensure safe and efficient guest flow.
• Support staffing plans and scheduling to meet operational and business demands.
• Ensure lifts, mazes, loading areas, unloading areas, and scanning locations meet operational standards.
• Monitor weather, terrain, and operational conditions and adjust staffing and procedures accordingly.
• Support opening, operating, and closing procedures for assigned areas.
• Ensure proper use and operation of scanning equipment and ticket validation systems.
• Maintain operational readiness and consistency throughout the day.

Safety & Compliance

• Serve as a role model for safety and operational excellence.
• Ensure compliance with all company policies, ANSI, OSHA requirements, state regulations, and established operating procedures.
• Conduct routine operational, service, and safety audits.
• Identify and address hazards, operational risks, and safety concerns promptly.
• Assist with incident response, investigations, documentation, and follow-up actions.
• Promote safe work practices and reinforce a strong safety culture among all employees.
• Ensure employees maintain proper appearance standards, equipment usage, and operating procedures.
• Partner closely with Mountain Operations leadership, Ski Patrol, Mountain Maintenance, Snow Surfaces, and other departments.
• Communicate operational updates, safety concerns, staffing needs, and mountain-wide information effectively.
• Lead departmental meetings and leadership development initiatives.
• Complete required operational reports, inspections, and documentation accurately and timely.

Additional Responsibilities

• Assist with seasonal opening and closing activities.
• Support emergency operations and mountain-wide initiatives when needed.
• Perform other duties as assigned.

Job Requirements

Required Qualifications

• High School Diploma or GED equivalent.
• Minimum 2 years of mountain operations, lift operations, or related resort operations experience.
• Previous experience leading, training, or mentoring employees.
• Strong guest service and interpersonal communication skills.
• Ability to make sound decisions in a fast-paced operational environment.
• Ability to effectively resolve guest and employee concerns.
• Comfortable speaking in front of groups and leading team meetings.
• Proficiency with Microsoft Office, Workday, Gensuit and other Vail applications.
• Ability to work outdoors in varying weather conditions for extended periods.
• Ability to stand, walk, and move frequently throughout the workday.
• Ability to assist guests with loading lifts
• Safely lift up to 40 pounds.
• Flexible availability including weekends, holidays, and peak business periods.

Preferred Qualifications

• Previous supervisory or management experience in lift operations, mountain operations, attractions, hospitality, or resort operations.
• Experience managing employee schedules and staffing plans.
• Knowledge of lift operations, ticket scanning systems, and guest service standards.
• Experience coaching, developing, and retaining frontline employees.
• Strong conflict resolution and leadership skills.

The role you are being hired into requires further background check clearances by the State of Pennsylvania, which will need to be completed before you can begin work. For more information on the clearances, clickhere .

The expected pay range is$25.00/Hr - $32.14/Hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.