Assistant Manager: Lead, Train & Elevate Customer Experience

Workstream; Allentown (Lehigh County); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Competitive Pay

Paid time off

Flexible scheduling

Employee Discount

Advancement opportunities

Health insurance

Job summary

Arby's in Allentown is seeking an Assistant Manager who is passionate about customer service and leading by example. You will hire and train team members, schedule shifts, and ensure adherence to company policies, health and safety rules, and Arby’s standards while supporting the store manager.

You’ll resolve customer issues, help control costs, maintain product quality, and provide direction to staff. The role offers growth through advancement opportunities within the Inspire Brands family and

Qualifications

• Experience in retail or quick-service management is preferred.
• Strong leadership and communication skills.
• Ability to train and develop new employees.

Responsibilities

• Ensure policy compliance and adherence to Arby’s processes.
• Lead staff and coordinate scheduling to optimize store performance.
• Train and develop new employees.
• Resolve customer issues to maintain satisfaction.
• Maintain product quality and store cleanliness.
• Work with the store manager to guide the team.
• Uphold health, safety, and security rules.
• Take disciplinary action when necessary.

Skills

Customer service

Leadership

Staff training

Job description

Arby's in Allentown is seeking an Assistant Manager who is passionate about customer service and leading by example. You will hire and train team members, schedule shifts, and ensure adherence to company policies, health and safety rules, and Arby’s standards while supporting the store manager.

You’ll resolve customer issues, help control costs, maintain product quality, and provide direction to staff. The role offers growth through advancement opportunities within the Inspire Brands family and