Assistant Manager

Arby's, Inc.; Pottstown (Montgomery County); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Paid time off

Flexible scheduling

Employee Discount

Advancement opportunities

Health insurance

Job summary

Arby’s, Inc. is seeking an Assistant Manager to support hiring and training team members, lead daily store operations, and ensure adherence to company policies.

You will work closely with the store manager to motivate staff, maintain product quality, and resolve customer issues with a focus on service excellence. The role emphasizes leadership, team development, and a proactive approach to improving costs and scheduling while maintaining a welcoming overall customer experience.

Qualifications

• Experience in a senior staff role or as an Assistant Manager.
• Strong leadership and mentoring abilities.
• Customer service passion and problem-solving mindset.
• Ability to hire, train, and develop team members.

Responsibilities

• Ensuring company policies are followed.
• Optimizing profits by controlling costs.
• Hiring, training and developing new employees.
• Resolving customer issues to their overall satisfaction.
• Providing leadership and direction to all employees.
• Maintaining products quality and availability.
• Preparing and presenting employee reviews.
• Leading staff in collaboration with the store manager.
• Assisting customers whenever necessary.
• Ensuring health, safety, and security rules are followed.

Skills

Leadership

Customer service

Hiring & Training

Scheduling

Cost control

Policy adherence

Disciplinary action

Health & safety

Communication

Job description

We are searching for a new Assistant Manager to join our team who is interested in helping to hire and train other team members. You will also assist in making sure the team adheres to company policies, resolving customer complaints, leading the team, and organizing the team schedule. To be a great fit for this role you should have a consistent work history and previous experience as a senior staff member or as an Assistant Manager. A passion for customer service and team mentoring is also a plus.

Assistant Manager Responsibilities:

• Ensuring company policies are followed.
• Optimizing profits by controlling costs.
• Hiring, training and developing new employees.
• Resolving customer issues to their overall satisfaction.
• Maintaining an overall management style that follows company best practices.
• Providing leadership and direction to all employees.
• Ensuring product quality and availability.
• Preparing and presenting employee reviews.
• Working closely with the store manager to lead staff.
• Assisting customers whenever necessary.
• Ensuring that health, safety, and security rules are followed.
• Taking disciplinary action when necessary.
• Completing tasks assigned by the general manager accurately and efficiently.
• Maintaining stores to standards, including stocking and cleaning.

Benefits:

• Paid time off
• Flexible scheduling
• Employee Discount
• Advancement opportunities
• Health insurance

Requirements:

• Valid drivers license and reliable transportation
• Self motivated
• Confidence to lead by example
• Ambition! We promote General managers from within and consider the assistant position as a GM in training.

Company Introduction

The Arby's brand purpose is Inspiring Smiles Through Delightful Experiences®. Arby's delivers on its purpose by celebrating the art of Meatcraft® with a variety of high-quality proteins and innovative, crave-able sides, such as Curly Fries and Jamocha shakes. Arby's Fast Crafted® restaurant services feature a unique blend of quick-serve speed combined with the quality and made-for-you care of fast-casual. Arby’s is part of the Inspire Brands family of restaurants.