Assistant Manager – Lead Team, Drive Service & Growth

Jersey Mike's Subs Plymouth, MA; Plymouth (MA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Monthly performance bonus

Free subs while working

50% employee discount on days off

Earned/accrued paid vacation time - up

Aflac supplemental insurance options

Continued training and advancement

Growth opportunities

Job summary

Jersey Mike’s Subs Plymouth, MA is seeking a motivated Assistant Manager to work directly with the General Manager, overseeing daily restaurant operations, developing a strong team, and delivering outstanding customer service. You’ll drive results by managing schedules, labor, and inventory while upholding food safety and quality standards.

The role is full-time with open availability. You will lead from the front in a fast-paced environment, ensure KPI and profitability goals are met, and

Qualifications

• Education: High school diploma or equivalent.
• Experience: 2 years of QSR experience preferred.
• Must be 18 years or older.
• ServSafe Manager Certification required.
• Must have reliable transportation.
• This is a FULL-TIME management position.
• Must have open availability with no exceptions.
• Pass a basic background check.

Responsibilities

• Assist the General Manager in overseeing daily restaurant operations while maintaining Jersey Mike’s standards for quality, service, cleanliness, and food safety.
• Support the General Manager with recruiting, interviewing, hiring, training, developing, and retaining a strong team.
• Coach and develop team members and future leaders.
• Assist with building and executing effective weekly schedules based on projected sales, business volume, availability, and labor goals.
• Actively manage labor throughout each shift and make appropriate staffing decisions based on business needs.
• Assist with weekly and monthly inventory and identify opportunities to control food cost and waste.
• Maintain proper cash management and financial controls.
• Assist with ordering, receiving, inventory rotation, FIFO, and maintaining proper product availability.
• Maintain exceptional food safety and sanitation standards at all times.
• Ensure the restaurant is consistently clean, organized, stocked, and guest-ready.
• Deliver outstanding customer service and professionally resolve guest concerns.
• Maintain Jersey Mike’s product standards, including proper portioning, sub weights, preparation, presentation, and quality.
• Lead shifts with urgency, organization, communication, and proper position deployment.
• Delegate effectively and hold team members accountable to expectations.
• Complete assigned administrative responsibilities accurately and on time.
• Follow and enforce company policies, procedures, attendance expectations, and operational standards.
• Communicate regularly with the General Manager regarding staffing, operations, maintenance, employee performance, and store needs.
• Step into a leadership role and oversee store operations in the General Manager’s absence.
• Create a positive, respectful, professional workplace where employees are supported while also being held accountable.
• Be willing to work alongside the team in every position and lead by example.
• Take ownership of the shift and restaurant - identifying problems, creating solutions, communicating concerns, and following through without needing constant direction.

Skills

QSR experience

Leadership

Communication

Time management

Reliable transportation

Education

High school diploma

Tools

ServSafe Manager Certification

Job description

Jersey Mike’s Subs Plymouth, MA is seeking a motivated Assistant Manager to work directly with the General Manager, overseeing daily restaurant operations, developing a strong team, and delivering outstanding customer service. You’ll drive results by managing schedules, labor, and inventory while upholding food safety and quality standards.

The role is full-time with open availability. You will lead from the front in a fast-paced environment, ensure KPI and profitability goals are met, and