Assistant Manager - Lead Store Team & Guest Experience

White-House-Black-Marke; San Mateo (CA); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

401(k) plan

Merchandise discounts

Professional development

Advancement opportunities

Philanthropy partnerships

Job summary

WHBM in Hillsdale Shopping Center, San Mateo, CA, is seeking an Assistant Manager to support the Store Manager in leading the team and delivering a seamless customer experience on the sales floor.

This role emphasizes hiring, coaching, product knowledge, omni-channel service, and maintaining brand standards. You will foster a welcoming environment, ensure safe store operations, and build community connections through events and philanthropy.

Qualifications

• 3 years of retail management experience preferred.
• Must be at least 18 years old.
• Flexible availability including nights, weekends, and holidays.
• Excellent communication and interpersonal skills.
• Ability to lift up to 50 pounds and maneuver around the sales floor.

Responsibilities

• Lead store team to deliver a customer-centered experience.
• Assist in hiring, development, and coaching of associates.
• Lead by example on the sales floor and utilize an omni-channel approach.
• Maintain a visually inspiring store environment reflecting brand standards.
• Ensure safe and efficient store operations including inventory management and daily replenishment.
• Build community connections through in-store events and philanthropic initiatives.

Skills

Retail management

Team leadership

Customer service

Communication

Job description

WHBM in Hillsdale Shopping Center, San Mateo, CA, is seeking an Assistant Manager to support the Store Manager in leading the team and delivering a seamless customer experience on the sales floor.

This role emphasizes hiring, coaching, product knowledge, omni-channel service, and maintaining brand standards. You will foster a welcoming environment, ensure safe store operations, and build community connections through events and philanthropy.