Assistant Manager: Lead Service, Growth, & Fun

Swig; Norman, Northern (OK, KY); Hybrid; USD 19,000 - 23,000; Full time

Benefits offered by this job

Discounted drinks

Cookies

Flexible hours

Growth opportunities

Team competitions

Job summary

Swig is seeking an Assistant Manager in the United States to oversee day-to-day restaurant operations, both front- and back-of-house, and to drive sales while maintaining Swig’s high standards. You’ll train staff, handle customer concerns, and ensure a clean, safe environment.

Ideal candidates bring strong communication, teamwork, and multitasking abilities and are ready to lead a fast-paced team in a fun, energetic setting. A food handler’s permit is required and transportation must be reliable.

Qualifications

• Must be at least 16 years of age.
• Food handler's permit and reliable transportation.
• Previous restaurant experience is a plus.

Responsibilities

• Oversee day-to-day restaurant operations, ensuring Swig’s standards are met in both FOH and BOH
• Train, develop, mentor, and communicate with staff to foster a positive work environment and achieve success.
• Act as the primary point of contact for customer service and manage online reviews.
• Drive sales growth and manage labor costs to improve profitability.
• Monitor and optimize operational efficiency, including prep, stocking, and staging.
• Adjust staffing schedules to ensure adequate coverage and manage labor costs.
• Assist with weekly reports, inventory management, and operational documentation.
• Uphold company values, enforce policies, and maintain a safe, clean, and organized environment.
• Complete store checklists, manage deposits, and ensure smooth operations.
• Stock, prep, and rotate food, supplies, and chemicals for smooth service.
• Craft quality drinks and food by following Swig’s procedures.
• Communicate clearly with guests and teammates to ensure a smooth, seamless experience
• Assist with to-go and delivery orders, ensuring accuracy and timely service.
• Collaborate with your team to meet goals and create a welcoming atmosphere.
• Offer add-ons and special menu items, helping customers discover new favorites and enhancing their experience!
• Follow all company policies and procedures to uphold our standards and values.
• Perform other duties as needed.

Skills

Communication skills

Team collaboration

Multitasking

Attention to detail

Customer service

Job description

Swig is seeking an Assistant Manager in the United States to oversee day-to-day restaurant operations, both front- and back-of-house, and to drive sales while maintaining Swig’s high standards. You’ll train staff, handle customer concerns, and ensure a clean, safe environment.

Ideal candidates bring strong communication, teamwork, and multitasking abilities and are ready to lead a fast-paced team in a fun, energetic setting. A food handler’s permit is required and transportation must be reliable.