Assistant Manager: Lead People, Guest Experience & Ops

burgerking; Rosenberg (TX); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

Scholarship Fund Program

Emergency fund

Discount program

Provider finder/cost estimation tool

Wellness program

Pregnancy planning tool

Job summary

Burger King in Rosenberg, TX is seeking a capable Restaurant Supervisor to lead daily operations and drive guest satisfaction. You will coach team members, manage shifts, and uphold quality and safety standards.

The role requires 1–2 years of supervisory experience, a high school diploma, and strong guest service skills. We offer growth opportunities in a fast-paced franchise environment. Benefits include scholarship programs, emergency funds, and discount programs.

Qualifications

• Must have a high school diploma or equivalent.
• Minimum of 1–2 years supervisory experience.
• Excellent guest service skills required.
• Ability to work in a fast-paced environment.
• Ability to communicate effectively with guests and team members.
• Ability to resolve issues in compliance with Burger King standards.
• Ability to keep employees motivated, resolve conflicts, and make hard decisions.
• Available to work all shifts; open, close, weekends and holidays.

Responsibilities

• Develop servant leaders by putting your people and restaurant first.
• Create memorable experiences; deliver service guests won't forget.
• Administration: balance guest/employee experience with financial goals.
• Welcomes new team members and provides them with training.
• Leads inspiring team huddles to motivate and inform the team.
• Ensures ongoing training and coaching for team members.
• Builds the capability of shift supervisors and prepares them for next level.
• Consistently thanks the team and celebrates success.
• Actively coaches brand service behaviors: train, observe, provide feedback and celebrate.
• Monitors speed of service to meet guest expectations.
• Ensures restaurant is welcoming and clean.
• Ensures product quality and operations standards are met.
• Partners with the Restaurant General Manager to create action plans to improve guest metrics.
• Reviews sales and scheduling to ensure QSC is met.
• Ensures accuracy of daily numbers, cash handling and HACCP logs.
• Reviews inventory efficiencies to create product orders.
• Evaluates and implements cost controls.
• Monitors people charts and production planning and makes adjustments.
• Creates schedules and manages new team member onboarding.
• Implements action plans addressing employee needs and Operational Assessments.

Skills

People skills

Team leadership

Customer service

Fast-paced environment

Education

High school diploma

Job description

Burger King in Rosenberg, TX is seeking a capable Restaurant Supervisor to lead daily operations and drive guest satisfaction. You will coach team members, manage shifts, and uphold quality and safety standards.

The role requires 1–2 years of supervisory experience, a high school diploma, and strong guest service skills. We offer growth opportunities in a fast-paced franchise environment. Benefits include scholarship programs, emergency funds, and discount programs.